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The Case of the Missing $3,000


Nick, a small business owner, spent 6 months battling with his credit card processor before getting his $3,000 back.

He’d been using PayPal to accept electronic payments from one of his clients. But when the client didn’t recognize Nick’s company name on her credit card bill, she naturally flagged the charge as fraud.

Worried about cash flow (and his business getting in trouble for chargebacks), Nick reached out and reminded his client what the charge was for. His client felt terrible and even called PayPal support to explain the mistake. But it didn’t matter — the generic, unhelpful response was basically: “Sorry, reversing this claim will take a while. Hope you can survive the next few months without your money.”

Now, for most business owners like Nick, $3,000 makes all the difference between:

  • Being able to pay employees and contractors or…not.
  • Safely covering monthly expenses or maxing out the credit card.
  • Taking home a paycheck or somehow surviving without one for the month.

In other words, losing a payment like this one isn’t a joke, or a tiny inconvenience. For most business owners, it’s a matter of survival.

So why trust a credit card processor that doesn’t have your back when things go wrong?

That’s why Nick switched to Autobooks. With Autobooks, Nick can accept electronic payments directly into his First Bank business checking account, so his money’s never locked up with a third-party provider.

Plus, with Autobooks a hardworking team of small business specialists is ready to offer help and is just a phone call or email away.

Ready to get started to see if Autobooks can help you save from a payments headache? Sign up for a free demo, stop by your local branch, or contact Business Support. You could be receiving electronic payments before the end of the day.

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