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Key Dates

This quick reference guide contains important instructions and date references to help ensure a seamless transition.

The Month Before | The Week of Transition | Your First Day

The Month Before

  • Review your contact information (address, phone number and email) with Asheville Savings Bank to ensure that it is up to date. First Bank will be using this information to keep you in the loop on all the details about the transition.
  • Unless otherwise notified, you can continue to use your Asheville Savings Bank checks. The last day for online check reorders is Thursday, February 15. Any check reorders after this date can be done in your local branch.
  • Those who are receiving a new account number will be notified in a separate mailing. First Bank checks or deposit tickets for your new account number arrive 7-10 business days before Monday, March 19.
  • Hold onto your new First Bank debit card, arriving the week of February 26. Your new PIN will arrive shortly thereafter. Although you might see an activation sticker on it, you don’t need to call in. We’ll take care of that for you automatically on Monday, March 19 at 9 am. That’s also when you can change or update your PIN at your local branch, ATM, or with First Bank’s Customer Service team.

The Week Of Transition

Wednesday, March 14

  • Address changes will be accepted until close of business.
  • For our Remote Deposit Capture clients, March 14 is the last date you can make deposits using the Asheville Savings Bank system. You will need to download the new First Bank drivers to resume services on Monday, March 19. Feel free to contact if you have any questions about this process.

Thursday, March 15

  • Personal banking customers should complete all mobile check deposits and funds transfers, as access to mobile banking will not be available after 4 pm.
  • Personal banking customers can schedule bill payments and access online banking until 6 pm.
  • Telephone banking will be available until 6 pm for all customers.
  • Business banking customers may submit ACH and tax payments for processing until 6 pm. Effective dates can be no later than March 16.
  • Download any transaction history that you need for your records. Once the transition to First Bank is complete, only 60 days of history will be transferred. For check images and eStatements, your history since 2015 will be available.
  • External transfers will be available until 6 pm for all customers.

Friday, March 16 – Sunday, March 18

  • Continue to use your Asheville Savings Bank debit card through the weekend until 9 am, Monday, March 19.
  • For our business banking customers, new wires may be submitted until 4 pm on Friday, March 16. See additional wire instructions in the disclosure booklet.
  • Business banking customers will have access to mobile banking until 4 pm and online banking until 6 pm on Friday, March 16.
  • Thanks to the heightened security measures added to First Bank’s online banking system like secure access codes, business banking customers will no longer need to use token fobs at sign in for online banking.
  • After Friday, March 16, mobile and online banking services will be unavailable for all customers until 9 am, Monday, March 19.

March 19, Your First Day
March 19 will be your first day as a First Bank client. There are some important steps to take on that day to make sure everything goes smoothly.
Learn About Day One »