We’re here for you.
Like us, you are probably anxiously watching the news and the Centers for Disease Control (CDC) website for more information about the coronavirus (COVID-19) and when it’s safe to get back to normal again. This is a difficult time for our Carolina communities and the country, but please know that First Bank is here to support you throughout the challenging days and weeks ahead.
Your Money is Safe & We are Open
First, we want to reassure you that your money is safe. We are maintaining all of our enhanced safety and security measures. If you ever have any questions or want to confirm your balance and transactions, we encourage you to download our mobile app.
All First Bank locations are currently open as a drive thru or by appointment only. This is to ensure we can continue to serve you to the fullest possible extent and to help maintain safety protocols the CDC has recommended.
To that end, our teams continue to be diligent, and the safety of our customers and our associates remains paramount. First Bank is exceeding the recommendations from the CDC in regards to cleaning, sanitizing, and monitoring all commonly used surfaces in the branches, drive thrus, and at the ATM.
As always, you’re welcome to contact our Customer Service team: 866-792-4357 or firstname.lastname@example.org. And for our business customers, Business Support is available for anything you may need: email@example.com or 866-435-7208.
We know at this time a number of our customers may be worried about their finances and tightening budgets. We are here to help you during this uncertain time. Please call you local personal or commercial banker to discuss the options that may be available to you.
There are a number of government programs that may also provide support:
– IRS: Economic Impact Stimulus Payments
– SBA Coronavirus and Small Business Guidance and Loans
– NC Unemployment Information
– SC Unemployment Information
Stay Safe Online
There have been multiple reports of emails, texts, and phone calls being initiated by bad actors using the coronavirus as for phishing/smishing attacks and scams.
Be sure not to give out personal information like your account number, online banking ID, SSN, or credit or debit card details in reply to any call, text, or email that you may receive.
Additionally, please note that First Bank will not ask for a Secure Access Code for our online or mobile banking ever when helping you with a question or concern about your account.