Skip to main content
_FB_2018-Icons-finalized-cleaned-up_new_FB_2018-Icons-finalized-cleaned-up_newGroup 9
Back
Scroll to top

Hold That Line: Protect Yourself from Credit Card Fraud


Your phone rings. It’s an unfamiliar number, but you only glanced at the caller ID before picking up the call. The voice at the other end says your credit card may have been compromised; they can even provide the last four digits on the card.

It’s a scary situation, and one that’s all too familiar. To figure out the best next steps to take in this situation, we asked the skilled team of fraud detection experts in the BankCard department for some help.

First, take a deep breath. Fraudsters hope you’ll be so overwhelmed by what they are telling you that you’ll inadvertently share the details that allows them to hack your card.

Second, no matter how legitimate the call may seem, it’s important that you don’t give out any personal information on calls you didn’t initiate. Personal information includes the following:

  • Your credit or debit card number
  • Your bank account or Social Security numbers
  • Log in information for any online banking tool used for managing your finances

If you think there’s a possibility that it is First Bank’s BankCard or Customer Service team, you can ask if you can return the call by using the main customer service number located on the back of your debit or credit card or the one on your credit card billing statement.

Third, don’t return calls from numbers left on your answering machine or sent in an email unless you can verify that it is First Bank’s real phone number.

And lastly, it’s always a good idea to make sure First Bank has your current information updated (email and cell phone). That way we can contact you directly if we identify a fraudulent transaction.

Unfortunately, fraudsters constantly revise their schemes. Each time we catch on to one scam, another variation or an entirely new one pops up. No matter what they say, remember to be calm, patient and persistent. And if you are tempted by an agent to provide additional account information, simply hang up and call First Bank directly.

Trending Topics

Best Bank to Open a Checking Account

Are you looking to open a checking account but are having trouble finding the right bank? You shouldn’t have to settle for a bank that doesn’t meet all of your needs. First Bank focuses on the needs of all...

How to Switch Banks in Asheville, NC

Choosing the right bank for you is important to achieve your financial goals. If you’re unsure if your current bank is meeting your financial needs or are moving to the Western Carolina area, it’s time to think...

Jumbo Home Mortgage Loans

If you are thinking of buying a home with a higher property value and can handle larger monthly mortgage payments, a jumbo loan could be a suitable option for you. Jumbo loans are typically offered with the same options as...

Small Business Loans in Wilmington, NC

Growing a business can be difficult but rewarding. Whether you are looking to build a new building for your business, move into an existing space, or purchase equipment, First Bank has the right small business loans in...

High Interest Savings Accounts: Save More – First Bank Jacksonville, NC

Thinking about saving for the future? Now is a great time to start. First Bank in Jacksonville, North Carolina has high interest savings account options for everyone, and we offer competitive rates and flexible terms on...

3 Major Factors of a Small Business Credit Card Comparison

Conducting a small business credit card comparison can be a useful tool when looking for resources that can help your company. But there are many credit card options available to entrepreneurs, which can make it difficult...

Finance 101: Banking Basics

Finance 101: Investing in your financial future is one of the smartest things you can do. But there is more to building healthy finances than simply stashing away extra cash in your piggy bank. In this...

Best Personal Loan Rates in North Carolina

If you live in North Carolina and are looking for a personal loan, your local First Bank can help. We have over 100 locations in North Carolina that offer highly competitive personal loan rates. We make...

Mobile Check Deposits from Anywhere

Before mobile phones and tablets, checks had to be cashed in person or by mail. Now, mobile check deposits allows you to deposit your checks from anywhere, so long as your mobile device has Internet or cellular service....

Remodeling Loan in Aberdeen, NC

If you live in Aberdeen, NC, and are tired of your floors, kitchen counters, or anything else in your home, consider a remodeling loan from First Bank. First Bank offers a variety of personal loan options that can help you...