Skip to main content
_FB_2018-Icons-finalized-cleaned-up_new_FB_2018-Icons-finalized-cleaned-up_newGroup 9
Back
Scroll to top

Hold That Line: Protect Yourself from Credit Card Fraud


Your phone rings. It’s an unfamiliar number, but you only glanced at the caller ID before picking up the call. The voice at the other end says your credit card may have been compromised; they can even provide the last four digits on the card.

It’s a scary situation, and one that’s all too familiar. To figure out the best next steps to take in this situation, we asked the skilled team of fraud detection experts in the BankCard department for some help.

First, take a deep breath. Fraudsters hope you’ll be so overwhelmed by what they are telling you that you’ll inadvertently share the details that allows them to hack your card.

Second, no matter how legitimate the call may seem, it’s important that you don’t give out any personal information on calls you didn’t initiate. Personal information includes the following:

  • Your credit or debit card number
  • Your bank account or Social Security numbers
  • Log in information for any online banking tool used for managing your finances

If you think there’s a possibility that it is First Bank’s BankCard or Customer Service team, you can ask if you can return the call by using the main customer service number located on the back of your debit or credit card or the one on your credit card billing statement.

Third, don’t return calls from numbers left on your answering machine or sent in an email unless you can verify that it is First Bank’s real phone number.

And lastly, it’s always a good idea to make sure First Bank has your current information updated (email and cell phone). That way we can contact you directly if we identify a fraudulent transaction.

Unfortunately, fraudsters constantly revise their schemes. Each time we catch on to one scam, another variation or an entirely new one pops up. No matter what they say, remember to be calm, patient and persistent. And if you are tempted by an agent to provide additional account information, simply hang up and call First Bank directly.

Trending Topics
Save Money with This Refinance Calculator for Home Mortgages When mortgage interest rates are low, homeowners should compare their current mortgage terms with the option of refinancing. By locking in the right rate, homeowners can take advantage of significant… Calculate Your Monthly Mortgage Loan Payment (with Taxes and Insurance) A mortgage loan calculator with taxes and insurance can help prospective homeowners prepare for the financial responsibility of owning a home. Purchasing a home may be one of the biggest… 30-Year Mortgage Rate Forecast Tips A great way to lock in the best mortgage interest rate is to shop around. By learning how to read a 30-year mortgage rate forecast, homeowners can pinpoint an ideal… Home Mortgage Calculator from First Bank A home mortgage calculator can help you determine your monthly mortgage payments. This will help you financially prepare for that future purchase, whether you are a first-time homebuyer or seeking… 3 Major Factors of a Small Business Credit Card Comparison Conducting a small business credit card comparison can be a useful tool when looking for resources that can help your company. But there are many credit card options available to… Conventional Mortgage Loans Applying for a home loan can be a strenuous process, especially if you’re unsure which type of loan is the best fit for your financial situation. Before you apply, it… Construction Loans 101: Adjustable Rates If you’re considering building a home, one of the more pressing concerns is the rate you’ll receive for a construction loan. For residents of the Carolinas and Virginia, First Bank*… Credit Card Processing for Businesses If you are a business owner, you probably know that accepting multiple forms of payment (cash, debit, credit, and checks) is important. But you may not know just how essential… Your Community Bank If you live in North Carolina or South Carolina, you have a ton of banking options right outside your door. Large financial institutions may seem like your best option… Anderson Creek Anderson Creek is an unincorporated community located just north of Spring Lake and Fort Bragg, North Carolina. Individuals and families that move to Anderson Creek will enjoy a world class golf…