Skip to main content
_FB_2018-Icons-finalized-cleaned-up_new_FB_2018-Icons-finalized-cleaned-up_newGroup 9

Important Information: We’re here to help, click here for important information on our coronavirus response.

Back
Scroll to top

Contact Us


Customer Service Center

Telephone: 1-866-792-4357
Hours: Mon – Fri, 8 am to 6 pm

  • General account inquiries about your checking, savings, loans, and CD accounts
  • Personal online banking questions
  • Bank debit card questions
  • Questions regarding Mobile Deposits

Email: CustomerService@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)


24-Hour Telephone Banking

Telephone: 1-888-518-4636

  • General account inquiries about your checking, savings, loans and CD accounts

Business Support

Telephone: 1-866-435-7208
Hours: Mon – Fri, 8 am to 6 pm

Business customers only

Assistance with:

  • ACH file submissions
  • Domestic and international Wire submissions
  • Online banking setup, access or changes for business users
  • Desktop Remote Deposit Capture
  • Positive Pay

Email: BusinessSupport@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)


Bill Pay Support

Telephone: 1-855-874-7564 or 1-866-792-4357, options 2-1-2
Hours: Mon – Fri, 7:30 am to 2 am

Assistance with:

  • General inquiries about Bill Pay
  • Functionality within the Bill Pay website

Routing Number

053104568

Bankcard Services

Telephone: 1-866-256-2273
Fax: 910-572-9785

  • General inquiries about your debit or credit card
  • Activate your First Bank debit or credit card

Lost or Stolen Debit Cards:

Telephone: 1-800-500-1044 (24-hours)

Lost or Stolen Credit Cards:

Telephone: 1-866-563-1335 (24-hours)

Mail payments to:
PO Box 70222
Philadelphia, PA 19176


One Rewards Program

Rewards Customer Service: 1-866-244-8861

  • General inquiries about your debit or credit card reward points
  • Make a redemption using your reward points

Insurance Services

Telephone: 1-866-399-6222

  • Free consultation and insurance quote

Loan Operations

Mail payments to:
P.O. Box 926
Troy, NC 27371


Mortgage Loans

Trending Topics

How Much Should I Have in Savings at Age 35?

How much money should you have in your savings account at the age of 35? It largely depends on when you started saving, your income and lifestyle, and whether you carry consumer debt. Savings for Adults in Their...

Save Money with This Refinance Calculator for Home Mortgages

When mortgage interest rates are low, homeowners should compare their current mortgage terms with the option of refinancing. By locking in the right rate, homeowners can take advantage of significant savings. Curious to...

Compare Checking Accounts at North Carolina Banks

You’re likely already aware of the importance of performing a checking account comparison before making a final decision. It can be difficult to navigate the many options and select the account that offers the most...

Online Money Hacks – First Bank

If you are active on social media, you’ve probably tried a “life hack” at some point. Life hacks are little things you can do to make your life easier. For example, tying a small piece of bright colored fabric to your...

Best Stress-Free Checking Accounts in Jacksonville, NC

A bank’s objective is to relieve you of the stress associated with managing your money. But sometimes, people can feel like their bank is only adding more stress by making customers jump through hoops just to keep their...

College Savings Account in Wilmington, NC

Whether you’re a parent looking to put away money for your child’s university tuition or a high school student trying to save some spending money for college, a savings account with First Bank in Wilmington, NC, can help...

Education Savings Account – North Carolina

College is expensive. The cost of tuition, housing, books, food, and transportation starts to add up. The cost of going to college has gone up by over 400% since the 1970s. The average college student’s debt is $37,172....

HSA Rules and Regulations You Should Know

If you have a high-deductible health insurance plan, a Health Savings Account (HSA) can help you save for future medical expenses. Health Savings Accounts were established by the federal government as part of the Medicare...

How Much Should a 40-Year-Old Have Saved for Retirement?

Are you 40 years old and concerned about your savings? Just how much should you have saved for your retirement by now? There’s no precise answer to give you, but there are some savings recommendations based on income. If...

6 Steps to Starting a Small Business in North Carolina

First, you had an idea for a small business. Now, you want to set that idea in motion. If you are looking to start a small business in North Carolina, here are the first steps you can take to make your idea a profitable...