Contact Us


Customer Service Center

Telephone: 1-866-792-4357

Hours: Mon – Thurs: 8:30 am to 5 pm
Fri: 8:30 am to 6 pm
  • General account inquiries about your checking, savings, loans, and CD accounts
  • Online banking and bill payment questions
  • Online account openings

Email: CustomerService@LocalFirstBank.com (no account information, please)

Business Banking Internet Support

Telephone: 1-866-435-7208

Hours: Mon – Thurs: 8:30 am to 5 pm
Fri: 8:30 am to 6 pm
  • Merchant services and cash management solutions
  • Business online banking and bill pay

24-Hour Telephone Banking

Telephone: 1-888-518-4636

  • General account inquiries about your checking, savings, loans and CD accounts

Bankcard Services

Telephone: 1-866-256-2273

Fax: 910-572-9785

  • General inquiries about your debit or credit card
  • Activate your First Bank debit or credit card
  • Make payments

MasterCard Rewards

Rewards Customer Service: 1-866-605-2943

  • General inquiries about your debit or credit card reward points
  • Make a redemption using your reward points

Lost or Stolen Debit Cards:

Telephone: 1-800-500-1044 (24-hours)

Lost or Stolen Credit Cards:

Telephone: 1-866-563-1335 (24-hours)

Mail payments to:
P.O. Box 925
Troy, NC 27371

Insurance Services

Telephone: 1-866-399-6222

  • Free consultation and insurance quote

Loan Operations

Mail payments to:
P.O. Box 926
Troy, NC 27371

Mortgage Loans

Telephone: 1-844-855-2262