Contact Us
Customer Service Center
Telephone: 1-866-792-4357
Hours: Mon – Fri, 7 am to 11 pm
Sat, Sun, & Most Holidays, 9am – 4pm
(Christmas Eve: 7 am – 6 pm, Closed Christmas Day)
- General account inquiries about your checking, savings, loans, and CD accounts
- Personal online banking questions
- Bank debit card questions
- Questions regarding Mobile Deposits
Email: CustomerService@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)
24-Hour Telephone Banking
Telephone: 1-888-518-4636
- General account inquiries about your checking, savings, loans and CD accounts
Business Support
Telephone: 1-866-435-7208
Hours: Mon – Fri, 8 am to 6 pm
Business customers only
Assistance with:
- ACH file submissions
- Domestic and international Wire submissions
- Online banking setup, access or changes for business users
- Desktop Remote Deposit Capture
- Positive Pay
Email: BusinessSupport@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)
Bill Pay Support
Telephone: 1-855-874-7564 or 1-866-792-4357, options 2-1-2
Hours: Mon – Fri, 7:30 am to 2 am
Assistance with:
- General inquiries about Bill Pay
- Functionality within the Bill Pay website
Routing Number
053104568
Bankcard Services
Telephone: 1-866-256-2273
Fax: 910-572-9785
- General inquiries about your debit or credit card
- Activate your First Bank debit or credit card
Lost or Stolen Debit Cards:
Telephone: 1-800-500-1044 (24-hours)
Lost or Stolen Credit Cards:
Telephone: 1-866-563-1335 (24-hours)
Mail payments to:
PO Box 70222
Philadelphia, PA 19176-0242
One Rewards Program
Rewards Customer Service: 1-866-244-8861
- General inquiries about your debit or credit card reward points
- Make a redemption using your reward points
Loan Operations
Mail payments to:
P.O. Box 10209
Greensboro, NC 27404-0209
Mortgage Loans
- General Mortgage Servicing: 1-866-443-3394
- Residential Construction Loan Servicing: 1-866-792-4357