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Customer Service Center

Telephone: 1-866-792-4357
Hours: Mon – Fri, 7 am to 11 pm
Sat, Sun, & Most Holidays, 9am – 4pm
(Christmas Eve: 7 am – 6 pm, Closed Christmas Day)

  • General account inquiries about your checking, savings, loans, and CD accounts
  • Personal online banking questions
  • Bank debit card questions
  • Questions regarding Mobile Deposits

Email: CustomerService@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)

24-Hour Telephone Banking

Telephone: 1-888-518-4636

  • General account inquiries about your checking, savings, loans and CD accounts

Business Support

Telephone: 1-866-435-7208
Hours: Mon – Fri, 8 am to 6 pm

Business customers only

Assistance with:

  • ACH file submissions
  • Domestic and international Wire submissions
  • Online banking setup, access or changes for business users
  • Desktop Remote Deposit Capture
  • Positive Pay

Email: BusinessSupport@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)

Bill Pay Support

Telephone: 1-855-874-7564 or 1-866-792-4357, options 2-1-2
Hours: Mon – Fri, 7:30 am to 2 am

Assistance with:

  • General inquiries about Bill Pay
  • Functionality within the Bill Pay website

Routing Number

053104568

Bankcard Services

Telephone: 1-866-256-2273
Fax: 910-572-9785

  • General inquiries about your debit or credit card
  • Activate your First Bank debit or credit card

Lost or Stolen Debit Cards:

Telephone: 1-800-500-1044 (24-hours)

Lost or Stolen Credit Cards:

Telephone: 1-866-563-1335 (24-hours)

Mail payments to:
PO Box 70222
Philadelphia, PA 19176-0242

One Rewards Program

Rewards Customer Service: 1-866-244-8861

  • General inquiries about your debit or credit card reward points
  • Make a redemption using your reward points

Insurance Services

Telephone: 1-910-692-5754

Email: FBISInfo@localfirstbank.com

  • Free consultation and insurance quote

Loan Operations

Mail payments to:
P.O. Box 10209
Greensboro, NC 27404-0209

Mortgage Loans

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