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Fraud Protection: Avoid Smishing to Voice Phishing

We know the holiday season can be an exciting, yet stressful time for some. We want to take some of that stress away by keeping you updated on ways to protect against fraudsters.



  • Stay on alert for suspicious SMS text messages stating payments have been made using your account or Zelle information. These types of messages are called smishing.
  • Phishers send a text, supposedly from you financial institution, asking you to confirm transactions made from your account by responding with a simple “Yes” or “No”, prompting a possible phone call from them immediately after.
  • Do not respond to these types of messages. Instead, call your financial institution directly to confirm they have sent you a message about your account or to make sure there are no actual unknown transactions.
  • When calling your financial institution, always call the number from the institution’s website or the number found on the back of your debit/credit card.
  • If you feel you have been a victim of an SMS text messaging scam, call your financial institution for immediate assistance.


Find more on smishing, voice phishing, and Zelle fraud explained by Brian Krebs, author of Krebs on Security, using the links below and stay safe while spending this season!


Need extra information on how to protect yourself and your information? Check out our free online course on Identity Protection.

Identity Protection – First Bank

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