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Customer Service Center

Telephone: 1-866-792-4357
Hours: Mon – Fri, 8 am to 6 pm

  • General account inquiries about your checking, savings, loans, and CD accounts
  • Personal and business online banking and bill payment questions
  • Help with online account openings
  • Bank debit card questions
  • Questions regarding Mobile Deposits

Email: CustomerService@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)


24-Hour Telephone Banking

Telephone: 1-888-518-4636

  • General account inquiries about your checking, savings, loans and CD accounts

Business Support

Telephone: 1-866-435-7208
Hours: Mon – Fri, 8 am to 6 pm

  • Business customers only
  • Assistance with:
    • ACH file submissions
    • Domestic and international Wire submissions
    • Online banking setup, access or changes for business users
    • Desktop Remote Deposit Capture
    • Positive Pay
    • Business Bill Pay

Email: BusinessSupport@LocalFirstBank.com (Please do not send account information. Responses may take up to 48 hours.)


Bankcard Services

Telephone: 1-866-256-2273
Fax: 910-572-9785

  • General inquiries about your debit or credit card
  • Activate your First Bank debit or credit card
  • Make payments

One Rewards Program

Rewards Customer Service: 1-866-244-8861

  • General inquiries about your debit or credit card reward points
  • Make a redemption using your reward points

Lost or Stolen Debit Cards:

Telephone: 1-800-500-1044 (24-hours)

Lost or Stolen Credit Cards:

Telephone: 1-866-563-1335 (24-hours)

Mail payments to:
P.O. Box 925
Troy, NC 27371


Insurance Services

Telephone: 1-866-399-6222

  • Free consultation and insurance quote

Loan Operations

Mail payments to:
P.O. Box 926
Troy, NC 27371

Mortgage Loans

Routing Number

053104568

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