Financial Education Center

Articles, courses, and tools to help you build and strengthen your best financial future.

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Fraud Protection Best Practices: When to use a Credit Card vs. a Debit Card

Key Fraud-Related Differences Between Credit Cards and Debit Cards A credit card allows you to borrow money from a lender up to a set limit, with the expectation of paying it back later, often with interest if not paid in full. A debit card, on the other hand, directly withdraws funds from your bank account when you make a purchase, limiting spending to the amount in your account. Balancing credit and debit card use can enhance both security and financial stability. If someone steals your credit card information, they are effectively stealing the credit card issuer’s money, not directly accessing your bank account. This separation provides a crucial security buffer, giving you time to dispute charges without risking essential funds like rent or grocery money. In contrast, debit card fraud affects your checking account immediately, which can cause financial disruptions until the issue is resolved. Instances Where a Credit Card can Offer Increased Fraud Protection Online Purchases Credit cards are generally safer for online transactions. They offer robust fraud protection, and most credit card companies monitor for suspicious activity, often reimbursing fraudulent charges quickly. Travel and International Transactions When traveling, especially abroad, use a credit card. Credit cards typically offer better fraud monitoring and reduced liability if your card information is compromised. Big-Ticket Purchases Use a credit card for expensive items like electronics or home appliances. Many credit cards come with purchase protection, extended warranties, and easier dispute resolution if something goes wrong. Recurring Payments or Subscriptions Credit cards provide better protection if you need to dispute unauthorized subscription charges, helping avoid interruptions to your service while the issue is resolved. Best Practices for Card Security Monitor Transactions: Regularly check both credit and debit accounts for unauthorized activity. Use Secure Websites: Look for “https://” in website URLs when shopping online. Enable Alerts: Sign up for transaction alerts for immediate fraud detection. Report Issues Promptly: The sooner you report suspicious activity, the better your chances of minimizing loss. Responsible Credit Card Use To maximize fraud protection while maintaining financial health, use credit cards responsibly by: Paying the Balance in Full: Avoid interest charges by clearing the balance each month. Staying Within Limits: Use only a portion of your credit limit to maintain a healthy credit score. Making Timely Payments: Pay on time to avoid late fees and credit score damage.

2 min read

How to Spot Fraud: Four Signs That it’s a Scam

1. Scammers Pretend to Be From an Organization You Know One of the most common tactics scammers use is posing as a trusted organization, such as a government agency, utility provider, or even your bank. They might claim to be from the IRS, Social Security Administration, or a local business you’re familiar with. Using technology to spoof phone numbers, they can make it look like the call is coming from a legitimate source. What You Can Do: Always verify the source independently. Look up the organization’s official contact number and call them directly. Be wary of unsolicited communications, especially if they request sensitive information. Don’t trust caller ID alone; it can be easily manipulated. First Bank Customers: NEVER share your secure access codes. If you receive a suspicious call, email, or text from someone claiming to be a First Bank representative asking for a code that was sent to your phone or email, STOP all communication. First Bank will NEVER ask for that information. Please STOP all communication with that person and call First Bank customer support at 1-866-792-4357. 2. Scammers Say There’s a Problem or a Prize Scammers often appeal to fear or excitement. They might claim you owe money to the government, that there’s an issue with one of your accounts, or that you’ve won a prize. The catch? You’ll need to provide personal information or pay a fee to resolve the issue or claim your reward. What You Can Do: Pause and think. Legitimate organizations don’t ask for immediate payments or sensitive information over the phone or via email. Be cautious of high-pressure tactics; they’re designed to make you act without thinking. If it seems too good to be true, it probably is. 3. Scammers Pressure You to Act Immediately A sense of urgency is a hallmark of scam attempts. Fraudsters don’t want to give you time to think, verify their claims, or consult someone else. They might threaten legal action, suspension of accounts, or worse to coerce you into acting quickly. What You Can Do: Take your time. Legitimate organizations will not rush you or threaten you into making hasty decisions. Hang up if a caller refuses to let you disconnect or tries to intimidate you. Reach out to a trusted advisor or your bank for guidance if you’re unsure. 4. Scammers Tell You to Pay in a Specific Way Another red flag is when scammers demand payment via unconventional methods like cryptocurrency, payment apps, wire transfers, or gift cards. They might also send a fake check and ask you to deposit it before transferring money back to them. What You Can Do: Be suspicious of requests for payment via gift cards or cryptocurrency; these methods are often untraceable. Never send money or provide financial information based on a request from an unsolicited call, email, or message. If you receive a check, wait for your bank to verify its authenticity before using the funds. Final Tips for Staying Safe Educate Yourself and Others: Share these tips with family and friends to help them avoid scams. Trust Your Instincts: If something feels off, it probably is. Always err on the side of caution. Report Suspicious Activity: If you suspect fraud, contact your bank immediately and report the incident to local authorities or organizations like the FTC. By staying vigilant and informed, you can protect yourself from scammers and safeguard your financial well-being. Remember: Your bank is here to help. If you ever have questions or concerns, don’t hesitate to reach out. First Bank is Here to Help If you feel that you have fallen victim to a scam, what should you do next? At First Bank, we recommend calling us immediately. You may reach us at 1‑866‑792‑4357 between the hours of 7:00 a.m. to 8:00 p.m. Monday through Friday or 9:00 a.m. to 4:00 p.m. on Saturday. Or you may submit an e‑mail message to fraud@localfirstbank.com. Our associates are trained in fraud response and will advise you on your next steps. Stop by your nearest First Bank branch to talk through any questions or concerns you might have about your account security or how our different banking policies work to keep you safe. If you can’t make it to one of our branches, call our customer support center at 1-866-792-4357.

4 min read

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Growing Your Small Business

Take your business to the next level with these growth tips.

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[First Bank Webinar] Homebuyer Happy Hour

Event Details: Date: Thursday, January 16, 2025 Time: 6:30 pm to 7:30 pm Location: Zoom Webinar (link provided upon registration) What to Expect: Our First Bank mortgage experts will share general mortgage information along with how the mortgage application process works. Topics covered include: General information: basic mortgage terms and definitions, documentation standards and income calculation Mortgage application process: what to expect, how to prepare Mortgage applicant qualification: loan to value, debt to income ratio and calculations, credit expectations Meet our First Bank Experts: Jarrod Burcham | Mortgage Loan Originator | Greensboro, NC Jarrod pledges professional service and personal attention while finding the right mortgage that fits your needs. Whether you are looking to purchase your first home, build your next, refinance your current home, buy an investment property or purchase a vacation rental, Jarrod will guide you through the home loan process. Monica Moses | Community Mortgage Officer | Apex, NC As Community Mortgage Officer, Monica serves as a liaison for the mortgage loan originators regarding community outreach in underserved markets. One of her focuses is educating potential homeowners by participating in homebuyer workshops in low to moderate income areas. Monica’s role allows First Bank to build connections with minority realtors and builders while enhancing the visibility of our organization. Registrations are now closed – stay tuned for the Q&As from our Homebuyer Happy Hour! Our knowledgeable panel shared their experiences and provided actionable insights during our Homebuyer Happy Hour to help you make informed decisions about homebuying. We will be posting the Q&As from the session to view on our website soon so you won’t miss any valuable expert insights. Keep an eye on our website for updates, and feel free to reach out to one of our loan officers if you have any mortgage questions.

2 min read

Free Financial Education Courses Built For You

We created a series of quick tutorials to share what we know with you, because a little financial know‑how can go a long way toward boosting your bottom line.

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