Skip to main content
_FB_2018-Icons-finalized-cleaned-up_new_FB_2018-Icons-finalized-cleaned-up_newGroup 9
Find Your Local Branch
Back
Scroll to top

Personal Finances

From savings to credit, become an expert on your personal finances. Check out these educational resources to learn how.

Contact A Local Banking Expert
Featured Image

What is Financial Abuse?

Key Aspects of Financial Abuse Financial abuse is a hidden but devastating form of control that often leaves victims economically trapped and vulnerable. It can happen in any type of relationship, whether it’s between partners, family members, or caregivers and their dependents. By understanding the tactics used by abusers and the steps to regain financial independence, victims and their supporters can take meaningful action to break free and rebuild their lives. Control and Restriction One of the primary tactics of financial abuse is restricting the victim’s access to financial resources. The abuser may withhold money or enforce a strict allowance, limiting the victim’s ability to spend freely. They might restrict access to bank accounts, credit cards, or cash, ensuring complete financial dependency. In many cases, victims are required to justify every expense, creating a climate of fear and uncertainty around financial decisions. Additionally, abusers may steal or control their victim’s identification documents like their driver’s license and social security card as well as important papers like marriage and divorce documents, birth certificates, and mortgage or property documents—with the goal of opening accounts in the victims name without their knowledge. By controlling their victim’s financial access and identification, the abuser reinforces their dominance, making it increasingly difficult for the victim to assert independence. This lack of financial freedom can leave victims feeling trapped, with few options to break free from the abuse. Exploitation of Resources Financial abuse often involves the direct exploitation of their victim’s financial resources for the abuser’s personal gain. This can include unauthorized use of the victim’s credit cards or assets, leading to mounting debt in their name. Some abusers force their partners to cover all household expenses while contributing little or nothing themselves. In more severe cases, victims may be coerced into accumulating debt under their own name, leaving them financially burdened long after the relationship ends. These tactics create significant financial hardship, making it even more difficult for victims to escape the abusive situation. Sabotage of Economic Independence Many abusers deliberately work to prevent their victims from achieving financial independence. They may prohibit them from working or pursuing educational opportunities, limiting career advancement and personal growth. Even when victims manage to secure employment, abusers often sabotage their job performance by causing disruptions, harassing them at work, or withholding essential resources such as transportation or childcare. In some cases, abusers also hide or misrepresent joint assets, ensuring that their victims remain unaware of their true financial standing. By keeping their victim economically dependent, the abuser strengthens their control, reducing the victim’s ability to leave the relationship and start anew. Financial Secrecy and Isolation Secrecy and economic isolation are also common tactics in financial abuse. Abusers may conceal important financial information, such as income, debts, or household expenses, leaving the victim completely in the dark about their financial situation. In addition to withholding financial knowledge, abusers often restrict interactions with family and friends who could provide financial assistance or guidance. This isolation ensures that the victim has no financial safety net, making it even harder to seek help or escape the abusive situation. Post-Separation Abuse In relationships, financial abuse does not always end when the relationship does. Many abusers continue using financial tactics to exert control over their victims even after separation. They may prolong divorce proceedings to increase legal costs and drain the victim’s resources. Refusing to pay child support or alimony is another way abusers cause financial distress, making it difficult for survivors to maintain stability. Some even manipulate shared assets or debts to create ongoing financial hardship. These post-separation struggles can make it incredibly challenging for survivors to rebuild their lives. Recognizing and Addressing Financial Abuse Financial abuse is often an invisible form of control that can have long-term effects on a victim’s financial stability and emotional well-being. Recognizing the signs and taking action is essential. Here are some steps that can help: Educate yourself and others: Awareness is the first step toward addressing financial abuse. Learning about its signs can help victims recognize when they are being manipulated. Reach out for support: Support networks, including friends, family, and domestic violence organizations, can offer critical assistance in navigating financial abuse. The National Domestic Violence Hotline is a free, confidential and 24/7 resource that offers tools and support to help survivors of domestic violence. Seek professional advice: Financial counselors, domestic violence advocates, and legal professionals can provide guidance on regaining financial control. Open a separate bank account: If possible, setting up an independent bank account can help create a financial escape plan. Document financial abuse: Keeping records of financial transactions, unauthorized debts, and hidden assets can be valuable in legal proceedings. Breaking the Cycle of Financial Abuse By understanding its various forms, recognizing its signs, and taking proactive steps, survivors of financial abuse can regain financial independence and break free from abusive relationships. It is essential to continue raising awareness and advocating for stronger protections against financial abuse to support those affected and prevent further harm.

5 min read
Featured Image

What is Phone Spoofing? False Caller ID Information

What is Phone Spoofing? Phone spoofing is when scammers manipulate caller ID to make it appear as though they are calling from a local number, a trusted business, or even a government agency. This deception is used to trick you into answering the call and engaging with them, often leading to financial fraud or identity theft. How to Spot a Spoofing Scam Scammers use various techniques to gain your trust or create panic. Here are some red flags to watch out for: Unexpected calls or texts from familiar-looking numbers – Just because a number appears local doesn’t mean it is. Requests for personal or financial information – No legitimate organization will call or text and ask for your Social Security number, account details, or passwords. Pressure to make immediate payments – Scammers often try to create urgency, threatening legal action or service disconnection if you don’t pay immediately. Automated messages asking you to press a button – This is often a tactic to confirm your number is active, leading to more scam calls. How to Protect Yourself The good news is there are steps you can take to avoid becoming a victim of spoofing scams: Don’t answer calls or texts from unknown numbers – If the call is important, the caller will leave a message. Hang up immediately – If you answer and realize it’s a scam, don’t engage. Just hang up. Verify the caller’s identity – If a caller claims to be from a trusted organization, hang up and call the company directly using a verified number from their official website or a recent bill. Make sure you manually enter the correct phone number, don’t trust your caller ID incase the number was spoofed. Be skeptical of unexpected requests – Whether it’s an offer that sounds too good to be true or a demand for urgent payment, always be cautious. Avoid sharing personal information – Never provide sensitive details over the phone unless you are 100% sure of the caller’s legitimacy. Use call-blocking tools – Many phone carriers offer services to help block suspected spam and scam calls. Report suspicious calls – You can report spoofing scams to law enforcement, the Federal Communications Commission (FCC) at fcc.gov/spoofing, or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Report suspicious texts – You can report spam text messages to your wireless provider by forwarding it to 7726 (SPAM). This helps your wireless provider spot and block similar messages in the future. Use these links for instructions on how to forward a text message: iPhone instructions or Android instructions Stay Aware, Stay Safe At First Bank, we prioritize your security and want to help you stay informed about potential scams. By staying aware and taking preventive measures, you can protect yourself from fraudsters and keep your personal information secure.

3 min read

 Featured Image

How to Spot Fraud: Four Signs That it’s a Scam

1. Scammers Pretend to Be From an Organization You Know One of the most common tactics scammers use is posing as a trusted organization, such as a government agency, utility provider, or even your bank. They might claim to be from the IRS, Social Security Administration, or a local business you’re familiar with. Using technology to spoof phone numbers, they can make it look like the call is coming from a legitimate source. What You Can Do: Always verify the source independently. Look up the organization’s official contact number and call them directly. Be wary of unsolicited communications, especially if they request sensitive information. Don’t trust caller ID alone; it can be easily manipulated. First Bank Customers:  NEVER share your secure access codes. If you receive a suspicious call, email, or text from someone claiming to be a First Bank representative asking for a code that was sent to your phone or email, STOP all communication. First Bank will NEVER ask for that information. Please STOP all communication with that person and call First Bank customer support at 1-866-792-4357. 2. Scammers Say There’s a Problem or a Prize Scammers often appeal to fear or excitement. They might claim you owe money to the government, that there’s an issue with one of your accounts, or that you’ve won a prize. The catch? You’ll need to provide personal information or pay a fee to resolve the issue or claim your reward. What You Can Do: Pause and think. Legitimate organizations don’t ask for immediate payments or sensitive information over the phone or via email. Be cautious of high-pressure tactics; they’re designed to make you act without thinking. If it seems too good to be true, it probably is. 3. Scammers Pressure You to Act Immediately A sense of urgency is a hallmark of scam attempts. Fraudsters don’t want to give you time to think, verify their claims, or consult someone else. They might threaten legal action, suspension of accounts, or worse to coerce you into acting quickly. What You Can Do: Take your time. Legitimate organizations will not rush you or threaten you into making hasty decisions. Hang up if a caller refuses to let you disconnect or tries to intimidate you. Reach out to a trusted advisor or your bank for guidance if you’re unsure. 4. Scammers Tell You to Pay in a Specific Way Another red flag is when scammers demand payment via unconventional methods like cryptocurrency, payment apps, wire transfers, or gift cards. They might also send a fake check and ask you to deposit it before transferring money back to them. What You Can Do: Be suspicious of requests for payment via gift cards or cryptocurrency; these methods are often untraceable. Never send money or provide financial information based on a request from an unsolicited call, email, or message. If you receive a check, wait for your bank to verify its authenticity before using the funds. Final Tips for Staying Safe Educate Yourself and Others: Share these tips with family and friends to help them avoid scams. Trust Your Instincts: If something feels off, it probably is. Always err on the side of caution. Report Suspicious Activity: If you suspect fraud, contact your bank immediately and report the incident to local authorities or organizations like the FTC. By staying vigilant and informed, you can protect yourself from scammers and safeguard your financial well-being. Remember: Your bank is here to help. If you ever have questions or concerns, don’t hesitate to reach out. First Bank is Here to Help If you feel that you have fallen victim to a scam, what should you do next? At First Bank, we recommend calling us immediately. You may reach us at 1‑866‑792‑4357 between the hours of 7:00 a.m. to 8:00 p.m. Monday through Friday or 9:00 a.m. to 4:00 p.m. on Saturday. Or you may submit an e‑mail message to fraud@localfirstbank.com. Our associates are trained in fraud response and will advise you on your next steps. Stop by your nearest First Bank branch to talk through any questions or concerns you might have about your account security or how our different banking policies work to keep you safe. If you can’t make it to one of our branches, call our customer support center at 1-866-792-4357.

4 min read

 Featured Image

How to Avoid a Scam: 5 Essential Steps to Protect Yourself

1. Block Unwanted Calls and Text Messages One of the most common tactics scammers use is impersonation. They may claim to represent government agencies like the IRS, Social Security Administration, or Medicare, or pose as trusted businesses, charities, or utilities. These fraudsters often manipulate caller ID to display fake names and numbers, making it seem legitimate. To minimize risk: Use tools provided by your phone carrier or third-party apps to block unwanted calls and messages. Be cautious of unsolicited communication, even if it seems familiar. 2. Protect Personal and Financial Information Scammers thrive on obtaining sensitive information through deception. Whether they claim you owe money, have won a prize, or face an urgent issue, their goal is the same: to access your details. Here’s how to avoid their traps: Never share personal or financial information in response to an unexpected request. Verify the legitimacy of any claims by contacting the organization directly using official channels. 3. Resist the Pressure to Act Immediately Scammers rely on urgency to cloud your judgment. They might demand immediate action, threaten legal consequences, or warn of impending disaster. This pressure is designed to prevent you from thinking critically. Stay safe by: Taking a moment to breathe and assess the situation. Refusing to make hasty decisions, no matter how alarming their claims may seem. 4. Recognize Suspicious Payment Requests Fraudsters often demand payment through unconventional and hard-to-trace methods like cryptocurrency, gift cards, or wire transfers. These requests are major red flags. Protect yourself by: Questioning any payment request that feels unusual or overly complicated. Refusing to share gift card numbers or send money through untraceable means. 5. Talk to Someone You Trust Scammers count on their victims feeling isolated and uncertain. Breaking their spell is often as simple as confiding in someone you trust. Here’s why it helps: Explaining the situation out loud can help you see inconsistencies in their story. Friends, family, or neighbors can provide valuable advice or reassurance. Empower Yourself Against Scams Scammers prey on fear and confusion, but with the right knowledge and habits, you can protect yourself and your finances. By blocking unwanted calls, safeguarding your personal information, resisting high-pressure tactics, recognizing suspicious payment methods, and seeking trusted advice, you can stay one step ahead. Your security matters, and we’re here to help. If you ever suspect fraudulent activity, don’t hesitate to reach out to the First Bank customer support center at 1-866-792-4357. Together, we can ensure your financial safety.

3 min read

Courses

Strengthen your financial future with First Bank’s educational courses. From starting out to taking care of a loved one’s financial well-being, there is a course for your everyday finances.

View All Courses
Illustration of password field, lock, and fingerprint. Identity Protection Safeguard your identity and your financial future. 6 Topics
Illustration of a piggy bank and smart phone. Starting Out Take smarter first steps into personal banking. 5 Topics
Illustration of books and money. Paying for College Study up on ways to pay for that diploma. 10 Topics
Illustration of car and house. Major Life Events Big life events don’t have to mean big financial headaches. 13 Topics
Illustration of charts and account notes. Financial Basics Get off on the right foot with the right financial tools. 13 Topics
Illustration of clipboard with charts, a credit card, and a calculator. Family Financial Planning Bring the family together to talk about a financial plan. 7 Topics
Illustration of a piggy bank with an umbrella above it. Building Financial Resilience Learn how to bounce back from financial setbacks. 11 Topics
Illustration of buildings and houses. Financial Caregiving Learn what you should know about handling another person’s finances. 6 Topics

Articles

From avoiding fraud to budgeting to repaying student loans, read up on the latest tips for building the financial future you want.

View All Articles
Image for tile. What is Financial Abuse? Key Aspects of Financial Abuse Financial abuse is a hidden but devastating form of control that often leaves victims economically trapped and vulnerable. It can happen in any type of relationship, whether it’s between partners, family members, or caregivers and their dependents. By understanding the tactics used by abusers and the steps to regain financial independence, victims and their supporters can take meaningful action to break free and rebuild their lives. Control and Restriction One of the primary tactics of financial abuse is restricting the victim’s access to financial resources. The abuser may withhold money or enforce a strict allowance, limiting the victim’s ability to spend freely. They might restrict access to bank accounts, credit cards, or cash, ensuring complete financial dependency. In many cases, victims are required to justify every expense, creating a climate of fear and uncertainty around financial decisions. Additionally, abusers may steal or control their victim’s identification documents like their driver’s license and social security card as well as important papers like marriage and divorce documents, birth certificates, and mortgage or property documents—with the goal of opening accounts in the victims name without their knowledge. By controlling their victim’s financial access and identification, the abuser reinforces their dominance, making it increasingly difficult for the victim to assert independence. This lack of financial freedom can leave victims feeling trapped, with few options to break free from the abuse. Exploitation of Resources Financial abuse often involves the direct exploitation of their victim’s financial resources for the abuser’s personal gain. This can include unauthorized use of the victim’s credit cards or assets, leading to mounting debt in their name. Some abusers force their partners to cover all household expenses while contributing little or nothing themselves. In more severe cases, victims may be coerced into accumulating debt under their own name, leaving them financially burdened long after the relationship ends. These tactics create significant financial hardship, making it even more difficult for victims to escape the abusive situation. Sabotage of Economic Independence Many abusers deliberately work to prevent their victims from achieving financial independence. They may prohibit them from working or pursuing educational opportunities, limiting career advancement and personal growth. Even when victims manage to secure employment, abusers often sabotage their job performance by causing disruptions, harassing them at work, or withholding essential resources such as transportation or childcare. In some cases, abusers also hide or misrepresent joint assets, ensuring that their victims remain unaware of their true financial standing. By keeping their victim economically dependent, the abuser strengthens their control, reducing the victim’s ability to leave the relationship and start anew. Financial Secrecy and Isolation Secrecy and economic isolation are also common tactics in financial abuse. Abusers may conceal important financial information, such as income, debts, or household expenses, leaving the victim completely in the dark about their financial situation. In addition to withholding financial knowledge, abusers often restrict interactions with family and friends who could provide financial assistance or guidance. This isolation ensures that the victim has no financial safety net, making it even harder to seek help or escape the abusive situation. Post-Separation Abuse In relationships, financial abuse does not always end when the relationship does. Many abusers continue using financial tactics to exert control over their victims even after separation. They may prolong divorce proceedings to increase legal costs and drain the victim’s resources. Refusing to pay child support or alimony is another way abusers cause financial distress, making it difficult for survivors to maintain stability. Some even manipulate shared assets or debts to create ongoing financial hardship. These post-separation struggles can make it incredibly challenging for survivors to rebuild their lives. Recognizing and Addressing Financial Abuse Financial abuse is often an invisible form of control that can have long-term effects on a victim’s financial stability and emotional well-being. Recognizing the signs and taking action is essential. Here are some steps that can help: Educate yourself and others: Awareness is the first step toward addressing financial abuse. Learning about its signs can help victims recognize when they are being manipulated. Reach out for support: Support networks, including friends, family, and domestic violence organizations, can offer critical assistance in navigating financial abuse. The National Domestic Violence Hotline is a free, confidential and 24/7 resource that offers tools and support to help survivors of domestic violence. Seek professional advice: Financial counselors, domestic violence advocates, and legal professionals can provide guidance on regaining financial control. Open a separate bank account: If possible, setting up an independent bank account can help create a financial escape plan. Document financial abuse: Keeping records of financial transactions, unauthorized debts, and hidden assets can be valuable in legal proceedings. Breaking the Cycle of Financial Abuse By understanding its various forms, recognizing its signs, and taking proactive steps, survivors of financial abuse can regain financial independence and break free from abusive relationships. It is essential to continue raising awareness and advocating for stronger protections against financial abuse to support those affected and prevent further harm. 5 min read
Image for tile. What is Phone Spoofing? False Caller ID Information What is Phone Spoofing? Phone spoofing is when scammers manipulate caller ID to make it appear as though they are calling from a local number, a trusted business, or even a government agency. This deception is used to trick you into answering the call and engaging with them, often leading to financial fraud or identity theft. How to Spot a Spoofing Scam Scammers use various techniques to gain your trust or create panic. Here are some red flags to watch out for: Unexpected calls or texts from familiar-looking numbers – Just because a number appears local doesn’t mean it is. Requests for personal or financial information – No legitimate organization will call or text and ask for your Social Security number, account details, or passwords. Pressure to make immediate payments – Scammers often try to create urgency, threatening legal action or service disconnection if you don’t pay immediately. Automated messages asking you to press a button – This is often a tactic to confirm your number is active, leading to more scam calls. How to Protect Yourself The good news is there are steps you can take to avoid becoming a victim of spoofing scams: Don’t answer calls or texts from unknown numbers – If the call is important, the caller will leave a message. Hang up immediately – If you answer and realize it’s a scam, don’t engage. Just hang up. Verify the caller’s identity – If a caller claims to be from a trusted organization, hang up and call the company directly using a verified number from their official website or a recent bill. Make sure you manually enter the correct phone number, don’t trust your caller ID incase the number was spoofed. Be skeptical of unexpected requests – Whether it’s an offer that sounds too good to be true or a demand for urgent payment, always be cautious. Avoid sharing personal information – Never provide sensitive details over the phone unless you are 100% sure of the caller’s legitimacy. Use call-blocking tools – Many phone carriers offer services to help block suspected spam and scam calls. Report suspicious calls – You can report spoofing scams to law enforcement, the Federal Communications Commission (FCC) at fcc.gov/spoofing, or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Report suspicious texts – You can report spam text messages to your wireless provider by forwarding it to 7726 (SPAM). This helps your wireless provider spot and block similar messages in the future. Use these links for instructions on how to forward a text message: iPhone instructions or Android instructions Stay Aware, Stay Safe At First Bank, we prioritize your security and want to help you stay informed about potential scams. By staying aware and taking preventive measures, you can protect yourself from fraudsters and keep your personal information secure. 3 min read
Image for tile. How to Spot Fraud: Four Signs That it’s a Scam 1. Scammers Pretend to Be From an Organization You Know One of the most common tactics scammers use is posing as a trusted organization, such as a government agency, utility provider, or even your bank. They might claim to be from the IRS, Social Security Administration, or a local business you’re familiar with. Using technology to spoof phone numbers, they can make it look like the call is coming from a legitimate source. What You Can Do: Always verify the source independently. Look up the organization’s official contact number and call them directly. Be wary of unsolicited communications, especially if they request sensitive information. Don’t trust caller ID alone; it can be easily manipulated. First Bank Customers:  NEVER share your secure access codes. If you receive a suspicious call, email, or text from someone claiming to be a First Bank representative asking for a code that was sent to your phone or email, STOP all communication. First Bank will NEVER ask for that information. Please STOP all communication with that person and call First Bank customer support at 1-866-792-4357. 2. Scammers Say There’s a Problem or a Prize Scammers often appeal to fear or excitement. They might claim you owe money to the government, that there’s an issue with one of your accounts, or that you’ve won a prize. The catch? You’ll need to provide personal information or pay a fee to resolve the issue or claim your reward. What You Can Do: Pause and think. Legitimate organizations don’t ask for immediate payments or sensitive information over the phone or via email. Be cautious of high-pressure tactics; they’re designed to make you act without thinking. If it seems too good to be true, it probably is. 3. Scammers Pressure You to Act Immediately A sense of urgency is a hallmark of scam attempts. Fraudsters don’t want to give you time to think, verify their claims, or consult someone else. They might threaten legal action, suspension of accounts, or worse to coerce you into acting quickly. What You Can Do: Take your time. Legitimate organizations will not rush you or threaten you into making hasty decisions. Hang up if a caller refuses to let you disconnect or tries to intimidate you. Reach out to a trusted advisor or your bank for guidance if you’re unsure. 4. Scammers Tell You to Pay in a Specific Way Another red flag is when scammers demand payment via unconventional methods like cryptocurrency, payment apps, wire transfers, or gift cards. They might also send a fake check and ask you to deposit it before transferring money back to them. What You Can Do: Be suspicious of requests for payment via gift cards or cryptocurrency; these methods are often untraceable. Never send money or provide financial information based on a request from an unsolicited call, email, or message. If you receive a check, wait for your bank to verify its authenticity before using the funds. Final Tips for Staying Safe Educate Yourself and Others: Share these tips with family and friends to help them avoid scams. Trust Your Instincts: If something feels off, it probably is. Always err on the side of caution. Report Suspicious Activity: If you suspect fraud, contact your bank immediately and report the incident to local authorities or organizations like the FTC. By staying vigilant and informed, you can protect yourself from scammers and safeguard your financial well-being. Remember: Your bank is here to help. If you ever have questions or concerns, don’t hesitate to reach out. First Bank is Here to Help If you feel that you have fallen victim to a scam, what should you do next? At First Bank, we recommend calling us immediately. You may reach us at 1‑866‑792‑4357 between the hours of 7:00 a.m. to 8:00 p.m. Monday through Friday or 9:00 a.m. to 4:00 p.m. on Saturday. Or you may submit an e‑mail message to fraud@localfirstbank.com. Our associates are trained in fraud response and will advise you on your next steps. Stop by your nearest First Bank branch to talk through any questions or concerns you might have about your account security or how our different banking policies work to keep you safe. If you can’t make it to one of our branches, call our customer support center at 1-866-792-4357. 4 min read
Image for tile. How to Avoid a Scam: 5 Essential Steps to Protect Yourself 1. Block Unwanted Calls and Text Messages One of the most common tactics scammers use is impersonation. They may claim to represent government agencies like the IRS, Social Security Administration, or Medicare, or pose as trusted businesses, charities, or utilities. These fraudsters often manipulate caller ID to display fake names and numbers, making it seem legitimate. To minimize risk: Use tools provided by your phone carrier or third-party apps to block unwanted calls and messages. Be cautious of unsolicited communication, even if it seems familiar. 2. Protect Personal and Financial Information Scammers thrive on obtaining sensitive information through deception. Whether they claim you owe money, have won a prize, or face an urgent issue, their goal is the same: to access your details. Here’s how to avoid their traps: Never share personal or financial information in response to an unexpected request. Verify the legitimacy of any claims by contacting the organization directly using official channels. 3. Resist the Pressure to Act Immediately Scammers rely on urgency to cloud your judgment. They might demand immediate action, threaten legal consequences, or warn of impending disaster. This pressure is designed to prevent you from thinking critically. Stay safe by: Taking a moment to breathe and assess the situation. Refusing to make hasty decisions, no matter how alarming their claims may seem. 4. Recognize Suspicious Payment Requests Fraudsters often demand payment through unconventional and hard-to-trace methods like cryptocurrency, gift cards, or wire transfers. These requests are major red flags. Protect yourself by: Questioning any payment request that feels unusual or overly complicated. Refusing to share gift card numbers or send money through untraceable means. 5. Talk to Someone You Trust Scammers count on their victims feeling isolated and uncertain. Breaking their spell is often as simple as confiding in someone you trust. Here’s why it helps: Explaining the situation out loud can help you see inconsistencies in their story. Friends, family, or neighbors can provide valuable advice or reassurance. Empower Yourself Against Scams Scammers prey on fear and confusion, but with the right knowledge and habits, you can protect yourself and your finances. By blocking unwanted calls, safeguarding your personal information, resisting high-pressure tactics, recognizing suspicious payment methods, and seeking trusted advice, you can stay one step ahead. Your security matters, and we’re here to help. If you ever suspect fraudulent activity, don’t hesitate to reach out to the First Bank customer support center at 1-866-792-4357. Together, we can ensure your financial safety. 3 min read
Image for tile. Fraud Protection Best Practices: When to use a Credit Card vs. a Debit Card Key Fraud-Related Differences Between Credit Cards and Debit Cards A credit card allows you to borrow money from a lender up to a set limit, with the expectation of paying it back later, often with interest if not paid in full. A debit card, on the other hand, directly withdraws funds from your bank account when you make a purchase, limiting spending to the amount in your account. Balancing credit and debit card use can enhance both security and financial stability. If someone steals your credit card information, they are effectively stealing the credit card issuer’s money, not directly accessing your bank account. This separation provides a crucial security buffer, giving you time to dispute charges without risking essential funds like rent or grocery money. In contrast, debit card fraud affects your checking account immediately, which can cause financial disruptions until the issue is resolved. First Bank Cardholders: Did you know that First Bank credit and debit cards offer Mastercard’s zero-liability protection? Whether you are using your First Bank credit or debit card, you’ll only pay for purchases that you have authorized on your Mastercard® card. Unauthorized purchases are not your responsibility. Instances Where a Credit Card can Offer Increased Fraud Protection Online Purchases Credit cards are generally safer for online transactions. They offer robust fraud protection, and most credit card companies monitor for suspicious activity, often reimbursing fraudulent charges quickly. Travel and International Transactions When traveling, especially abroad, use a credit card. Credit cards typically offer better fraud monitoring and reduced liability if your card information is compromised. Big-Ticket Purchases Use a credit card for expensive items like electronics or home appliances. Many credit cards come with purchase protection, extended warranties, and easier dispute resolution if something goes wrong. Recurring Payments or Subscriptions Credit cards provide better protection if you need to dispute unauthorized subscription charges, helping avoid interruptions to your service while the issue is resolved. Best Practices for Card Security Monitor Transactions: Regularly check both credit and debit accounts for unauthorized activity. Use Secure Websites: Look for “https://” in website URLs when shopping online. Enable Alerts: Sign up for transaction alerts for immediate fraud detection. Report Issues Promptly: The sooner you report suspicious activity, the better your chances of minimizing loss. Responsible Credit Card Use To maximize fraud protection while maintaining financial health, use credit cards responsibly by: Paying the Balance in Full: Avoid interest charges by clearing the balance each month. Staying Within Limits: Use only a portion of your credit limit to maintain a healthy credit score. Making Timely Payments: Pay on time to avoid late fees and credit score damage. 3 min read
Image for tile. Hurricane Helene Recovery: Financial Assistance Options 1. U.S. Small Business Administration (SBA) Disaster Loans The SBA offers a range of disaster loans to individuals, businesses, and nonprofit organizations to cover losses not covered by insurance or FEMA. These loans help cover both personal and business expenses that could have been met had the disaster not occurred. October 15, 2024 Update: The SBA announced that it has exhausted funds for its disaster loan program. Until Congress appropriates additional funds, the SBA is pausing new loan offers. The SBA is encouraging individuals and small businesses to continue to apply for loans given assurances from congressional leaders that additional funding will be provided upon Congress’s return in November. Click here to read the press release. Home Disaster Loans: Available to homeowners and renters to repair or replace damaged real estate and personal property, including vehicles. Business Physical Disaster Loans: These loans are designed for businesses of all sizes to repair or replace damaged property owned by the business, such as real estate, machinery, equipment, and supplies. Private non-profit organizations like charities and churches are also eligible. Economic Injury Disaster Loans (EIDL): These are working capital loans designed to help small businesses, agricultural cooperatives, aquaculture businesses, and private nonprofits meet financial obligations they can’t cover due to the disaster. These loans are meant to support recovery during the disaster recovery period. For more information, visit the SBA Disaster Assistance website or contact them directly. 2. FEMA Disaster Assistance FEMA offers a wide range of financial assistance programs for those impacted by natural disasters. If you have insurance, file a claim immediately, as FEMA cannot cover losses that are already insured. FEMA provides grants for: Temporary housing Home repairs Other disaster-related expenses not covered by insurance You can apply for FEMA assistance online or by calling 800-621-3362. 3. Disaster Unemployment Assistance (DUA) Individuals who have lost their jobs or had their employment interrupted due to Hurricane Helene may be eligible for Disaster Unemployment Assistance (DUA). This program extends unemployment benefits to those who may not be eligible for state unemployment, such as the self-employed or small business owners. To qualify, you must: Live, work, or were scheduled to work in a federally declared disaster area. Have lost employment or had employment interrupted due to the disaster. Have exhausted regular state unemployment benefits. Eligibility is determined weekly, so you must continue to be out of work as a direct result of the disaster to maintain benefits. Visit the Disaster Unemployment Assistance page of the NC Department of Commerce website for more information about this program.  4. Freddie Mac, HUD, and FHA Mortgage Assistance If your home has been affected by Hurricane Helene and you are struggling to make mortgage payments, Freddie Mac, HUD, and the FHA offer mortgage relief options. These include: Forbearance plans to temporarily suspend or reduce your mortgage payments. Loan modifications to make your mortgage more affordable over the long term. Mortgage assistance programs designed specifically for disaster recovery. Contact your mortgage provider to inquire about disaster relief programs available through these organizations. 5. NC Bankers Association Disaster Relief The NC Bankers Association provides resources and guidance for individuals and businesses impacted by disasters. Through their network, they can help you access financial institutions offering relief, including special loan programs and deferral options for existing debts. It’s worth reaching out to your local bank or lender to inquire about specific programs that may be available to you. Visit the Hurricane Helene page of the NC Bankers Association website for a comprehensive list of resources. 6. WNC Strong: Helene Business Recovery Fund – Mountain BizWorks In response to Hurricane Helene, the WNC Strong: Helene Business Recovery Fund, led by Mountain BizWorks, is providing financial relief for businesses across Western North Carolina. This fund is designed to support local businesses that were impacted by the hurricane, offering critical recovery resources, including: Low-interest loans to help businesses rebuild. Emergency financial support to address urgent needs like working capital, repairs, and more. Mountain BizWorks is a community-focused lender that helps small businesses in the region thrive, even in the face of disaster. They are committed to supporting business owners through the recovery process with accessible financing options. Visit their website for more details on how to apply. 7. SBA Microlenders for Business Recovery The SBA also partners with microlenders across the country to provide small loans, typically up to $50,000, to businesses in need of capital. These loans can help cover immediate business needs such as payroll, inventory, and repairs. In the wake of Hurricane Helene, these microlenders are valuable resources for small businesses that may not qualify for traditional financing options. To find an SBA microlender in your area, visit the SBA Microlender List. 8. Western North Carolina Small Business Initiative Appalachian Community Capital has partnered with Community Development Financial Institutions (CDFIs) to provide relief grants to small businesses harmed by Hurricane Helene. The grant program is called the Western North Carolina Small Business Initiative. Small businesses can apply for grants up to $25,000 to cover expenses related to recovery and reopening including repair and replacement of physical damage, environmental cleanup, payment of business-related rents or mortgages, employee retention and hiring, and more. The application window for this grant is from October 30 through November 27, 2024. For more information and to apply, visit their website here. First Bank is Here to Help If you have any questions about these resources, our bankers are more than happy to help you navigate the questions you may have. Recovering from Hurricane Helene is a challenging process, but these resources are designed to provide financial relief when it’s needed most. If you’ve been affected, be proactive in exploring the options available to you, from disaster loans to mortgage forbearance.  While the road to recovery may be long, these programs can ease some of the financial burdens and help you rebuild your life or business. 5 min read
Image for tile. Am I Eligible for FEMA Relief? Here’s What You Need to Know Who Qualifies for Assistance? Federal disaster aid is available for residents and business owners in the following counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes, and Yancey. Not sure if you’re eligible? You can verify your eligibility and apply directly on FEMA’s website: DisasterAssistance.gov. What Assistance Does FEMA Offer? FEMA provides a range of relief programs aimed at helping individuals and businesses recover from disasters. Here’s a closer look at what you may be eligible to receive: 1. Housing Assistance This aid helps you secure safe shelter while your home is being repaired or rebuilt. FEMA can provide funds for: Rental Assistance: Financial support to rent a temporary residence if your home is uninhabitable due to disaster-related damage. Lodging Expense Reimbursement: If you had to stay in a hotel or motel, FEMA can reimburse you for these expenses. This is especially helpful if you were unable to find immediate rental options. Home Repair or Replacement: Grants are available to help repair or replace your home and address disaster-specific damages, such as water damage or mold. FEMA may also cover hazard mitigation measures that reduce the risk of future damage. Accessibility Needs: If you or someone in your household has a disability, FEMA can provide funds to make your home accessible. This might include ramps, grab bars, and other necessary modifications, even if these were not originally present before the disaster. Privately-Owned Roads, Bridges, and Docks: If the only access to your home has been damaged, FEMA can help cover repair costs for private infrastructure like roads and bridges. 2. Other Needs Assistance This program helps with essential expenses and serious needs beyond housing. Covered expenses include: Serious Needs: Grants to cover immediate necessities like food, water, first aid, prescriptions, and personal hygiene items, ensuring you have access to essentials during recovery. Displacement: If your home is uninhabitable, FEMA can help cover the cost of staying with family, friends, or in a hotel while you search for a more permanent solution. Personal Property: Financial assistance to repair or replace items essential to daily life, such as appliances, furniture, and work or school-related items like computers and tools. This can also include uniforms, books, and equipment needed for self-employment. Medical and Dental Expenses: If the disaster caused injury or damaged medical or dental equipment, FEMA can help cover the costs for treatment, equipment replacement, and prescribed medications. Funeral Costs: In the unfortunate event that the disaster resulted in a loss of life, FEMA offers support to cover funeral or reburial expenses. Child Care: For families facing increased child care costs due to the disaster, FEMA can provide funds to help cover these additional expenses. Assistance for Miscellaneous Items: Reimbursement for items like generators, dehumidifiers, and chainsaws that were purchased or rented to aid in the recovery process. Transportation: If your vehicle was damaged and you don’t have an alternative mode of transportation, FEMA may help cover the repair or replacement costs to ensure you have a way to get to work, school, or other essential places. Moving and Storage Expenses: FEMA can help with costs associated with moving and storing personal property, especially if it needs to be relocated temporarily during home repairs or if you need to move to a new residence. Each of these programs is designed to provide immediate and practical support, so you can focus on the well-being of your family and community as you rebuild after the disaster. How Do I Apply for FEMA Assistance? Applying for FEMA relief is straightforward. Here are the steps to get started: Apply Online: Visit DisasterAssistance.gov to apply for assistance. You can also download the FEMA App or call FEMA’s toll-free number at 1-800-621-3362. Register for an Account: If you’re applying online, you’ll need to create an account on Login.gov. This will allow you to save your application, upload documents, and check your status. Prepare Your Information: You’ll need details like your home and mailing address, Social Security number, insurance info, and bank details for direct deposit. Submit Your Application: Once you’ve completed the application, review it, make any necessary changes, and submit it. Be sure to save your application ID as you’ll need it for future communication with FEMA. What Happens After You Apply? After applying, FEMA will review your application and may contact you for additional information or to schedule an inspection. You can always log into your account on DisasterAssistance.gov to check your application status and receive updates. If approved, FEMA will disburse funds via direct deposit or a mailed check, based on your preference. For more information or to begin the application process, visit DisasterAssistance.gov, call FEMA at 1-800-621-3362, or use the FEMA App. Recovering from Disaster with FEMA’s Support If you’re affected by Hurricane Helene, you don’t have to face it alone. FEMA offers a range of programs designed to help you get back on your feet. Take advantage of these resources to help ease the journey to recovery. 5 min read
Image for tile. How To Avoid Scams After Weather Emergencies and Natural Disasters Potential Scam Scenarios Scammers use a variety of tactics to exploit people during the aftermath of disasters. Here are some of the most common scams to watch out for: 1. Imposter Scams Scammers often pose as safety inspectors, government officials, or aid workers, claiming they are there to help. They may ask for sensitive information or upfront payments for services, such as inspections or applications, that are usually provided for free by legitimate organizations. 2. FEMA Impersonators One common scam involves individuals impersonating FEMA (Federal Emergency Management Agency) representatives. They may offer to help you with your FEMA application but will charge an upfront fee, which is not a part of any legitimate FEMA process. FEMA does not charge for applications or assistance. 3. Home Improvement and Debris Removal Scams After a natural disaster, many people need repairs to their homes or businesses. Scammers may pose as contractors offering quick debris removal or repairs but will often demand large sums of money upfront or perform subpar work, leaving victims with little recourse. They may also disappear after taking payment, leaving your property in worse condition. Recognize the Signs of a Scam While scammers can be clever, there are warning signs that can help you spot fraudulent behavior. Keep an eye out for these red flags: No Licensing Required: Scammers may claim they don’t need a license to do the work, which is false. Legitimate contractors should always have a valid license and insurance. Pressure to Sign a Contract Immediately: Scammers often offer a “discount” or say they can only fit you in if you sign a contract on the spot. This tactic is meant to pressure you into making a decision without careful consideration. Signing Over Your Insurance Check: If a contractor asks you to sign over your insurance claim check, beware. This can leave you vulnerable if the work is incomplete or of poor quality. Full Payment Upfront: Asking for full payment before any work is completed is a big red flag. Reputable contractors typically ask for a partial deposit, with the balance due upon completion of the work. Unusual Payment Methods: If someone asks you to pay by wire transfer, gift card, or cryptocurrency, it’s likely a scam. These payment methods are difficult to trace and recover if the contractor disappears. Ways to Avoid a Scam Protecting yourself after a natural disaster requires both awareness and due diligence. Here are steps you can take to reduce the risk of being scammed: 1. Know that FEMA Doesn’t Charge Application Fees FEMA provides disaster assistance for free, and they never charge for processing your application. If someone asks for money to help you qualify for FEMA funds, it’s a scam. Always verify through FEMA’s official website or hotline to ensure you’re dealing with legitimate representatives. 2. Verify Your Insurance Coverage Don’t rely on a contractor to tell you what your insurance covers. Always contact your insurance company directly for details about your policy. Additionally, never sign over your insurance check to a contractor. You want to maintain control over how your funds are spent to ensure the work is completed properly. 3. Be Skeptical of Immediate Offers for Repairs or Clean-Up In the rush to clean up or make repairs, it can be tempting to accept the first offer that comes along. However, unlicensed contractors and scammers often show up in disaster-affected areas promising fast fixes. Be cautious of anyone who demands cash upfront or won’t provide copies of their license, insurance, or a written contract. If they refuse to give you any of these, walk away. 4. Get a Written Contract and Read it Carefully Contract requirements vary by state, but even if your state doesn’t mandate a written agreement, always request one. A contract should outline the scope of work, materials to be used, payment schedules, timelines, and any guarantees. This provides you with legal protection if the contractor fails to deliver on their promises. Take Action: Protect Yourself and Your Community As we work together to rebuild after disasters, staying informed is the best defense against scams. Share this information with friends, family, and neighbors so that everyone in your community is aware of these fraudulent schemes. If you suspect you’ve encountered a scam or have been the victim of fraud, report it to local law enforcement, the Federal Trade Commission (FTC), or FEMA’s Disaster Fraud Hotline. Recovering from a natural disaster is hard enough without having to deal with the fallout from scammers. By recognizing the signs and taking the proper precautions, you can help ensure that your recovery is smooth, safe, and scam-free. Additional Resources: Hurricane Helene: Recovery Scams How to Avoid Imposter Scams How To Avoid Scams After Natural Disasters Picking Up the Pieces After a Disaster Stay safe, stay informed, and protect yourself from those who might try to take advantage during these challenging times. 5 min read

Explore more topics

Budgeting and Goals Credit: Score and More Family Finances Fending Off Fraud Paying Off Debt Personal Finance 101 Homeownership Retirement

Tools & Calculators

Make informed decisions and control your financial future with these useful tools.
Illustration of money falling into an envelope.
Payment Savings
Illustration of a contract with a house on it.
Buy vs Rent
Illustration of a star with Mastercard circles on it.
Card Rewards
Illustration of circling arrows.
Balance Transfer

Stories & Spotlights

View All Stories & Spotlights
A Healthy Banking Relationship for Anne Till Nutrition Group Anne Till at desk.
The Underground Railroad Story Washington Waterfront Underground Railroad Museum sign.
Supporting Teacher Supply Warehouse Teachers celebrating school supplies.
Meet Mike Foster Mike Foster talking about tackling food insecurity.
Meet Leesa Jones Lees Jones holding a Project Launch check.
Project Launch Project Launch Logo on still from video.
Meet Devin Hocutt Devin Hocutt with his Project Launch winner's check.
Meet Karen Hornfeck Karen Hornfeck with Project Launch winner's check.
Get In Touch
First Bank has the resources you need, when you need them. Our personal banking services are there for you at the right time, every time.
First Bank logo
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website are the most popular and useful.