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How to Spot Fraud: Four Signs That it’s a Scam 1. Scammers Pretend to Be From an Organization You Know One of the most common tactics scammers use is posing as a trusted organization, such as a government agency, utility provider, or even your bank. They might claim to be from the IRS, Social Security Administration, or a local business you’re familiar with. Using technology to spoof phone numbers, they can make it look like the call is coming from a legitimate source. What You Can Do: Always verify the source independently. Look up the organization’s official contact number and call them directly. Be wary of unsolicited communications, especially if they request sensitive information. Don’t trust caller ID alone; it can be easily manipulated. First Bank Customers: NEVER share your secure access codes. If you receive a suspicious call, email, or text from someone claiming to be a First Bank representative asking for a code that was sent to your phone or email, STOP all communication. First Bank will NEVER ask for that information. Please STOP all communication with that person and call First Bank customer support at 1-866-792-4357. 2. Scammers Say There’s a Problem or a Prize Scammers often appeal to fear or excitement. They might claim you owe money to the government, that there’s an issue with one of your accounts, or that you’ve won a prize. The catch? You’ll need to provide personal information or pay a fee to resolve the issue or claim your reward. What You Can Do: Pause and think. Legitimate organizations don’t ask for immediate payments or sensitive information over the phone or via email. Be cautious of high-pressure tactics; they’re designed to make you act without thinking. If it seems too good to be true, it probably is. 3. Scammers Pressure You to Act Immediately A sense of urgency is a hallmark of scam attempts. Fraudsters don’t want to give you time to think, verify their claims, or consult someone else. They might threaten legal action, suspension of accounts, or worse to coerce you into acting quickly. What You Can Do: Take your time. Legitimate organizations will not rush you or threaten you into making hasty decisions. Hang up if a caller refuses to let you disconnect or tries to intimidate you. Reach out to a trusted advisor or your bank for guidance if you’re unsure. 4. Scammers Tell You to Pay in a Specific Way Another red flag is when scammers demand payment via unconventional methods like cryptocurrency, payment apps, wire transfers, or gift cards. They might also send a fake check and ask you to deposit it before transferring money back to them. What You Can Do: Be suspicious of requests for payment via gift cards or cryptocurrency; these methods are often untraceable. Never send money or provide financial information based on a request from an unsolicited call, email, or message. If you receive a check, wait for your bank to verify its authenticity before using the funds. Final Tips for Staying Safe Educate Yourself and Others: Share these tips with family and friends to help them avoid scams. Trust Your Instincts: If something feels off, it probably is. Always err on the side of caution. Report Suspicious Activity: If you suspect fraud, contact your bank immediately and report the incident to local authorities or organizations like the FTC. By staying vigilant and informed, you can protect yourself from scammers and safeguard your financial well-being. Remember: Your bank is here to help. If you ever have questions or concerns, don’t hesitate to reach out. First Bank is Here to Help If you feel that you have fallen victim to a scam, what should you do next? At First Bank, we recommend calling us immediately. You may reach us at 1‑866‑792‑4357 between the hours of 7:00 a.m. to 8:00 p.m. Monday through Friday or 9:00 a.m. to 4:00 p.m. on Saturday. Or you may submit an e‑mail message to fraud@localfirstbank.com. Our associates are trained in fraud response and will advise you on your next steps. Stop by your nearest First Bank branch to talk through any questions or concerns you might have about your account security or how our different banking policies work to keep you safe. If you can’t make it to one of our branches, call our customer support center at 1-866-792-4357. 4 min read

Learn How to Be A Phishing Attack Detective With a number of people relying heavily on online services and communication for work and personal life, cybercriminals have increased their volume of attempts to acquire personal information. One of the most common ways they may try to gain access to this secure information is through phishing attacks. This causes problems for both individuals and companies when they are trying to keep information safe. What is phishing? As described by phishing.org, “Phishing is a cybercrime in which a target or targets are contacted by email, telephone or text message by someone posing as a legitimate institution to lure individuals into providing sensitive data such as personally identifiable information, banking and credit card details, and passwords. The information is then used to access important accounts and can result in identity theft and financial loss.” These attempts may look like someone posing as a coworker, asking for input, including links or attachments, among other things. Scammers attempt to gain access to user information every day, but when you know what to look for you don’t have to become a victim. Take a look at our playlist for a few tips to help you become a phishing email detective and use them in your everyday life. It is always a good idea to double check information before opening anything from unknown senders. In episode 1, you see Gil Ubble attempting to open an email from an external source. Upon further investigation, the domain name does not match and the email is not from someone at the company. Often times people are caught in these attacks because they aren’t paying close enough attention to who the email came from. If the email in question looks similar to something that provider would send, do not click on links or attachments. Instead, go directly to that company site or give them a call to make sure the information is accurate. If the email comes from someone who seems to work at your company, but you do not know the person, check to see if they actually work there. Even if the person’s email shows that they work at your company, check the email for other signs of false information. Scammers may go to extra lengths to spoof email addresses 4 min read

Why Having the Latest is the Greatest: Update Your Browser Today We’ve got a secret weapon in the fight against the fraudsters who are trying to steal the data off your computer or mobile phone: having an up-to-date web browser. 2 min read

What Are All These Fees? You expected that buying a home would mean paying principal, home insurance, taxes, interest, and maybe mortgage insurance. But what are all these other fees you’re getting hit with on closing day? 3 min read

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