Skip to main content
Find Your Local Branch
Back
Scroll to top

Received a Mortgage Postcard in the Mail? Here's What to Know

Personal Finances 3 min read
Homeowners sometimes receive mortgage-related postcards that reference an existing mortgage loan and encourage recipients to call a phone number or respond by a specific deadline. Because these mailings can appear similar to official communications, it’s important to understand how to verify the sender and determine whether the mailing is associated with your mortgage lender.

We want customers to know that these mailings are not sent by First Bank.

Need additional guidance?

Find A Location Get In Touch
Large image

What do these postcards look like?

While designs may vary, recent postcards reported by customers have included:

  • A reference to a mortgage with First Bank
  • Language suggesting an urgent response is needed
  • A phone number to call regarding a loan matter
  • A “Mortgage ID” or similar reference number
  • Fine-print disclosures indicating the sender is not affiliated with First Bank

Because the postcards mention First Bank and a mortgage loan, some recipients may mistakenly believe the communication came from the bank.

How did the sender get my information?

Mortgage information, including the existence of a mortgage and the lender’s name, is available through public land records.

First Bank does not sell customer mortgage information to third parties for these mailings. In many cases, companies use publicly available property and mortgage records to identify homeowners and send marketing solicitations.

Is this mailing from First Bank?

No.

First Bank does not use unaffiliated third-party companies to send mortgage postcards requesting that customers call unfamiliar phone numbers regarding urgent loan matters.

If First Bank needs to contact you about your mortgage, communications will come through established First Bank channels.

Should I call the number on the postcard?

Customers should exercise caution before contacting unfamiliar companies that request personal or financial information.

Before sharing any information, carefully review the mailing and verify the sender. If you are uncertain whether a communication is legitimate, contact First Bank directly using the phone number listed on our website, your mortgage statement, or other official bank communications.

What should I do if I receive one of these postcards?

If you receive a mortgage-related postcard that appears to reference First Bank:

  1. Review the mailing carefully, including any fine-print disclosures.
  2. Do not provide personal, account, or financial information to an unfamiliar party.
  3. Contact First Bank directly if you have questions about your mortgage or the legitimacy of a communication.
  4. Dispose of the postcard if you determine it is an unsolicited marketing piece.

How can I verify a communication from First Bank?

If you ever receive a phone call, email, text message, or mail piece that appears suspicious, contact First Bank directly using a trusted phone number or contact method before responding.

Protecting our customers’ information remains a top priority, and we encourage customers to remain vigilant when receiving unexpected communications related to their financial accounts.

Did you receive a suspicious mortgage postcard?

Before calling any number listed on the mailing, contact First Bank directly using the customer support phone number on our official website to verify the communication.

First Bank Customer Support

Telephone: 1-866-792-4357

Hours:
Mon – Fri: 7am – 8pm
Saturday: 9am – 4pm
Sunday: Closed

 

Need additional guidance?

Find A Location Get In Touch
Share:

You may be interested in...

House sitting on pile of money, hand on mouse computer and keyboard When to Refinance Your Home Here are some common scenarios where refinancing your mortgage makes sense. 3 min read
Image for tile. The Numbers in Pet Ownership Considering a friend of the four-legged variety? You may want to consider these facts and figures before you commit. 2 min read
Phone with First Bank mobile app on table with coffee Is Mobile Banking Safe? Americans love their smart phones. The reasons for their adoration are seemingly endless. They Facebook. They text. They Google. They listen to music and watch movies. They take photos and video. They GPS their way to new destinations. And increasingly, they bank. First Bank has offered customers a mobile banking app since 2008, and in the recent years added increasingly popular features such as mobile check deposit, a P2P services, and financial management and budgeting tools. Unlike larger regional and national banks, who are constantly adding “shiny” new app features in an effort to draw new customers, smaller community banks like First Bank wait until the technology is more proven. It doesn’t take much longer, but our goal is to maintain a top level of security and a good customer experience. Consumers who are new to mobile banking might not realize that banking through an app is more secure than through a web browser, says Cary Whaley, vice president of payments and technology policy at the Washington-based Independent Community Bankers of America. The vast majority of fraud involves credit/debit cards and checks, rather than from mobile apps, Whaley said. With a mobile app, the bank knows with whom it’s dealing. The app typically cannot be accessed without a password or challenge question, and now, with biometrics such as a fingerprint and FaceID. “That’s pretty powerful security,” Whaley said. “We would call that 2-factor authentication.” Ready to get started with mobile banking? Download the app today. 2 min read
NC Bank If you are looking for one of the best North Carolina banks, consider a visit to your local First Bank. First Bank is an NC bank that is small enough to know you by name, but large enough to meet all of your banking needs. We have more than 100 convenient locations throughout the state of North Carolina. Plus, First Bank was recently recognized as one of the by Forbes. Banking Services First Bank offers a variety of banking services for families, individuals, and business owners in North Carolina. Some of our services include: Personal banking: Checking accounts, savings accounts, debit cards, personal loans, and more. Business banking: Checking accounts, savings accounts, loans and credit, merchant services, and more. Mortgages: Conventional loans, jumbo loans, government loans, VA loans, and one-time close construction-to-permanent loans. We also have a Financial Education Center where you can find articles about buying a home, starting a business, our activities in the community, and more! Click here to explore more banking options. First Bank’s Mission At the beginning of the Great Depression, a small town in North Carolina lost its only bank. That town was Troy, NC, and in 1935 First Bank opened its first branch to help with the loss. At that time, we were called Bank of Montgomery, and we were known for helping farmers and local businesses manage their money for 3 whole decades. In 1985, we changed our name to First Bank, and a lot has changed since then. The manufacturing, industrial, and technology industries have grown, and we’ve continued to evolve to meet the needs of our customers. Our mission is to show that we care about our customers, and to provide them with safe and convenient banking. If you are looking for a North Carolina bank that strives to meet your needs, visit a First Bank branch near you. Loans subject to credit approval. Member FDIC. Sources: NCpedia: http://www.ncpedia.org/history/20th-Century/great-depression 2 min read
First Bank logo
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website are the most popular and useful.