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Fraud Resource Center

Safety starts with smarts. We’re here to help you protect your accounts from fraud.

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Don’t fall for a wolf in sheep’s clothing!

Use these helpful resources to keep your money and your data safe.

Download our Fraud Spotter Checklist!

Fraud is everywhere, but we’re here to help you stay safe. Our Fraud Spotter Checklist is the perfect tool for helping you spot a scam.

Get your checklist

Red flags aren’t always obvious

Know how to spot signs of fraud so you can stop scammers in their tracks.

A phone with an unknown call and a woman typing on a laptop

Knowledge is your best fraud defense.

Use these resources to learn how to spot a scam.

Follow these simple fraud-fighting tips:

Rule 1
A First Bank employee will never call, email, or text you to ask for your password, PIN, one-time passcode, or secure access code.
Rule 2
Resist pressure to act immediately. Scammers create a false sense of urgency to keep you from thinking things through.
Rule 3
Caller ID can easily be faked to make it look like a phone call is coming from a legitimate source.
Rule 4
Think you fell for a fraud attempt? Call your First Bank branch. We’ll walk you through what to do next.
Do you know the answers to these critical questions?
Scammers often gather personal details from public records, data breaches, or social media. Just because a caller knows your name or your bank details, that doesn’t make them legitimate — they may only need one more piece of sensitive information to lock you out of your account.
Not always. Instead of clicking a link, go directly to the company’s website or app. And if you do click a link, always double check the details — make sure the sender’s email address and the destination URL don’t contain misspellings and that they line up with the organization you think the email is from.
That “urgency” is meant to stop you from thinking clearly. When we feel pressured or like there’s an emergency, our emotions can hijack our logical thinking. Legitimate businesses will never have a problem with you hanging up and calling back later — if the caller tries to force you to stay on the line, it’s likely a scam.
Yes. If a friend, coworker, or vendor’s account is compromised, scammers may use their information to impersonate them. Always verify unexpected requests, even from familiar names, by reaching out to the person at a number you trust.
They can be. Scammers often ask for payment through an app, a wire transfers, or in cryptocurrency — those types of transactions are harder to stop or reverse. If someone insists on using one of these methods, it’s a serious red flag.
Fake invoices and unexpected changes in payment method or in payroll are common signs of fraud. Scammers may pose as vendors and ask you to update your account details or claim that you have an overdue invoice. Always confirm changes with a trusted contact.
The safest thing to do is always to stop what you’re doing and step away. Hang up the phone, close the email, don’t respond to the text message. Call your bank or stop by a local branch. A quick check can stop a major problem before it starts.

Safety starts with smarts

Dive into our expansive library of educational resources!

Image for tile. How eStatements help protect you from fraud Are you leaving an unwanted paper trail? Fraud can come from unexpected places — it can even start right in your mailbox. When paper bank statements travel through the mail, they’re vulnerable to prying eyes. And with mail theft on the rise, financial documents are a common target for identity thieves. Choosing eStatements is a simple way to reduce that risk. Not only do they help you protect sensitive information, but they also make it more convenient to see your account activity. The hidden risks of paper statements Even after delivery, paper statements can pose a risk. Statements left in a box, misplaced at home, or tossed without shredding can be retrieved and misused. A typical bank statement includes your name, address, partial account number, and a detailed record of your transactions. That information is essential for managing your money, but it can also be used by a bad actor to impersonate you or misuse your account. That’s why we encourage all our customers to opt in to eStatements. Your statements are stored securely online rather than traveling through the mail or sitting around the house. Why eStatements are a safer option eStatements help remove many of the risks and inconveniences that come with paper mail: No paper mail. eStatements never pass through the postal system, so there’s no chance of them being misplaced, intercepted, or pulled out of the trash. Secure access. First Bank uses encryption and authentication measures to protect our online banking platform, adding layers of security that paper simply can’t provide. Faster visibility. eStatements are typically available sooner than mailed statements, giving you the chance to review activity quickly and spot anything that doesn’t look right. As a best practice, the FDIC encourages consumers to regularly monitor their accounts and take advantage of digital banking tools. eStatements make both habits easier. A small change that makes a meaningful difference Switching to eStatements isn’t a guarantee of fraud prevention, but it will lower your risk. With a strong password, account alerts, and a little vigilance, you can stay one step ahead. It only takes a few clicks to get started. Go to our online banking platform and select eStatements from the menu to opt in. Or if you’d rather talk it through, our Customer Support team is always happy to help. Remember: While eStatements help reduce certain risks, customers should continue to monitor their accounts regularly and report any suspicious activity right away. 3 min read
a wolf in sheep's clothing works at a scam Can You Spot a Scam? Can you spot a scam? Most people are confident that they can tell the difference between fact and fiction, but the truth is that it isn’t always easy to fend off fraud. Want to test your knowledge? Click through the scenario below and think about whether it’s a helpful notice from your bank or if it might be a scam. Read on to find out the answer! Is this your bank… or is it fraud? 1) Your phone rings. Caller ID shows the number as your local bank. 2) You pick up the phone. The caller addresses you by name and seems to be familiar with your bank account number, address, and transaction history. 3) They warn you of possible fraud on your account. The caller asks if you’re familiar with several recent transactions and reassures you that they’ll help you protect your account. 4) They ask you to confirm your identity. Before the caller can help, they ask you to verify your identity by sharing the last 4 digits of your debit card or a one-time passcode. So… what do you think? Is the person on the phone a cunning fraudster or an honest banker? How to fight fraud and find red flags In the scenario above, the call is probably a scam. But the caller’s familiarity with your personal details may cause you to drop your guard long enough for them to retrieve your Secure Access Code (SAC) or a one-time code texted to your phone. They may use that code to change the password of your bank account, letting them in and locking you out, or to add your card to their digital wallet, which lets them use your card to make unauthorized purchases. It’s important to know that First Bank will never ask you for information like a one-time passcode if we’re the ones reaching out to you. Here are some other common red flags to look out for… Keep an eye out for these common tricks: Unexpected calls or messages, even if they look official. If you get any kind of communication claiming to be from First Bank — or another trusted source — stop and think about whether it might be fraud before responding. Caller ID and emails are easily faked. Pressure to act fast. Scammers often create a false sense of urgency to keep you from calmly thinking things through. They may claim that your account is at risk or that you owe money on a debt. Remember that legitimate businesses are unlikely to rush you. Requests for sensitive information. While we may send you a one-time code to verify your identity after you call us, remember that a First Bank employee will never reach out to you and then ask for your one-time passcode, PIN, or password. ` Being told not to contact your bank. Fraudsters may say that your local branch is under investigation for misconduct or that your usual banker isn’t available. Don’t be afraid to hang up and call a trusted number to confirm whether there’s really a problem. Unusual payment methods. If you’re ever asked to pay with a gift card, wire money to a specific account, or use a payment app, stop and call your local bank. Cryptocurrency and large cash withdrawals are also common. Scammers prefer payments like these because they’re hard to trace, and it’s often impossible to recover stolen funds. Learn more about financial fraud If you suspect a scam, here’s what to do. Need to make a quick decision in the heat of the moment? Remember these important fraud protection tips: ✅ Always double-check the details ✅ Stop and think through the situation ✅ Keep your private information secure ✅ Talk to someone you trust — like your local bank ✅ Only make payments through familiar platforms ✅ Don’t be afraid to trust your intuition And remember — fraudsters don’t only go after regular folks. They target business accountholders, too. Keep an eye out for invoices from unfamiliar vendors, urgent payment requests, unusual payroll changes, and spoofed emails. Some business accounts, like First Bank’s Business Elite, offer built-in treasury tools and fraud protection. 5 min read
Image for tile. What is Financial Abuse? Key Aspects of Financial Abuse Financial abuse is a hidden but devastating form of control that often leaves victims economically trapped and vulnerable. It can happen in any type of relationship, whether it’s between partners, family members, or caregivers and their dependents. By understanding the tactics used by abusers and the steps to regain financial independence, victims and their supporters can take meaningful action to break free and rebuild their lives. Control and Restriction One of the primary tactics of financial abuse is restricting the victim’s access to financial resources. The abuser may withhold money or enforce a strict allowance, limiting the victim’s ability to spend freely. They might restrict access to bank accounts, credit cards, or cash, ensuring complete financial dependency. In many cases, victims are required to justify every expense, creating a climate of fear and uncertainty around financial decisions. Additionally, abusers may steal or control their victim’s identification documents like their driver’s license and social security card as well as important papers like marriage and divorce documents, birth certificates, and mortgage or property documents—with the goal of opening accounts in the victims name without their knowledge. By controlling their victim’s financial access and identification, the abuser reinforces their dominance, making it increasingly difficult for the victim to assert independence. This lack of financial freedom can leave victims feeling trapped, with few options to break free from the abuse. Exploitation of Resources Financial abuse often involves the direct exploitation of their victim’s financial resources for the abuser’s personal gain. This can include unauthorized use of the victim’s credit cards or assets, leading to mounting debt in their name. Some abusers force their partners to cover all household expenses while contributing little or nothing themselves. In more severe cases, victims may be coerced into accumulating debt under their own name, leaving them financially burdened long after the relationship ends. These tactics create significant financial hardship, making it even more difficult for victims to escape the abusive situation. Sabotage of Economic Independence Many abusers deliberately work to prevent their victims from achieving financial independence. They may prohibit them from working or pursuing educational opportunities, limiting career advancement and personal growth. Even when victims manage to secure employment, abusers often sabotage their job performance by causing disruptions, harassing them at work, or withholding essential resources such as transportation or childcare. In some cases, abusers also hide or misrepresent joint assets, ensuring that their victims remain unaware of their true financial standing. By keeping their victim economically dependent, the abuser strengthens their control, reducing the victim’s ability to leave the relationship and start anew. Financial Secrecy and Isolation Secrecy and economic isolation are also common tactics in financial abuse. Abusers may conceal important financial information, such as income, debts, or household expenses, leaving the victim completely in the dark about their financial situation. In addition to withholding financial knowledge, abusers often restrict interactions with family and friends who could provide financial assistance or guidance. This isolation ensures that the victim has no financial safety net, making it even harder to seek help or escape the abusive situation. Post-Separation Abuse In relationships, financial abuse does not always end when the relationship does. Many abusers continue using financial tactics to exert control over their victims even after separation. They may prolong divorce proceedings to increase legal costs and drain the victim’s resources. Refusing to pay child support or alimony is another way abusers cause financial distress, making it difficult for survivors to maintain stability. Some even manipulate shared assets or debts to create ongoing financial hardship. These post-separation struggles can make it incredibly challenging for survivors to rebuild their lives. Recognizing and Addressing Financial Abuse Financial abuse is often an invisible form of control that can have long-term effects on a victim’s financial stability and emotional well-being. Recognizing the signs and taking action is essential. Here are some steps that can help: Educate yourself and others: Awareness is the first step toward addressing financial abuse. Learning about its signs can help victims recognize when they are being manipulated. Reach out for support: Support networks, including friends, family, and domestic violence organizations, can offer critical assistance in navigating financial abuse. The National Domestic Violence Hotline is a free, confidential and 24/7 resource that offers tools and support to help survivors of domestic violence. Seek professional advice: Financial counselors, domestic violence advocates, and legal professionals can provide guidance on regaining financial control. Open a separate bank account: If possible, setting up an independent bank account can help create a financial escape plan. Document financial abuse: Keeping records of financial transactions, unauthorized debts, and hidden assets can be valuable in legal proceedings. Breaking the Cycle of Financial Abuse By understanding its various forms, recognizing its signs, and taking proactive steps, survivors of financial abuse can regain financial independence and break free from abusive relationships. It is essential to continue raising awareness and advocating for stronger protections against financial abuse to support those affected and prevent further harm. 5 min read
Image for tile. What is Phone Spoofing? False Caller ID Information What is Phone Spoofing? Phone spoofing is when scammers manipulate caller ID to make it appear as though they are calling from a local number, a trusted business, or even a government agency. This deception is used to trick you into answering the call and engaging with them, often leading to financial fraud or identity theft. How to Spot a Spoofing Scam Scammers use various techniques to gain your trust or create panic. Here are some red flags to watch out for: Unexpected calls or texts from familiar-looking numbers – Just because a number appears local doesn’t mean it is. Requests for personal or financial information – No legitimate organization will call or text and ask for your Social Security number, account details, or passwords. Pressure to make immediate payments – Scammers often try to create urgency, threatening legal action or service disconnection if you don’t pay immediately. Automated messages asking you to press a button – This is often a tactic to confirm your number is active, leading to more scam calls. How to Protect Yourself The good news is there are steps you can take to avoid becoming a victim of spoofing scams: Don’t answer calls or texts from unknown numbers – If the call is important, the caller will leave a message. Hang up immediately – If you answer and realize it’s a scam, don’t engage. Just hang up. Verify the caller’s identity – If a caller claims to be from a trusted organization, hang up and call the company directly using a verified number from their official website or a recent bill. Make sure you manually enter the correct phone number, don’t trust your caller ID incase the number was spoofed. Be skeptical of unexpected requests – Whether it’s an offer that sounds too good to be true or a demand for urgent payment, always be cautious. Avoid sharing personal information – Never provide sensitive details over the phone unless you are 100% sure of the caller’s legitimacy. Use call-blocking tools – Many phone carriers offer services to help block suspected spam and scam calls. Report suspicious calls – You can report spoofing scams to law enforcement, the Federal Communications Commission (FCC) at fcc.gov/spoofing, or the Federal Trade Commission (FTC) at reportfraud.ftc.gov. Report suspicious texts – You can report spam text messages to your wireless provider by forwarding it to 7726 (SPAM). This helps your wireless provider spot and block similar messages in the future. Use these links for instructions on how to forward a text message: iPhone instructions or Android instructions Stay Aware, Stay Safe At First Bank, we prioritize your security and want to help you stay informed about potential scams. By staying aware and taking preventive measures, you can protect yourself from fraudsters and keep your personal information secure. 3 min read

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