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Fraud Resource Center

Safety starts with smarts. We’re here to help you protect your accounts from fraud.

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Don’t fall for a wolf in sheep’s clothing!

Use these helpful resources to keep your money and your data safe.

Download our Fraud Spotter Checklist!

Fraud is everywhere, but we’re here to help you stay safe. Our Fraud Spotter Checklist is the perfect tool for helping you spot a scam.

Get your checklist

Red flags aren’t always obvious

Know how to spot signs of fraud so you can stop scammers in their tracks.

A phone with an unknown call and a woman typing on a laptop

Knowledge is your best fraud defense.

Use these resources to learn how to spot a scam.

Follow these simple fraud-fighting tips:

Rule 1
A First Bank employee will never call, email, or text you to ask for your password, PIN, one-time passcode, or secure access code.
Rule 2
Resist pressure to act immediately. Scammers create a false sense of urgency to keep you from thinking things through.
Rule 3
Caller ID can easily be faked to make it look like a phone call is coming from a legitimate source.
Rule 4
Think you fell for a fraud attempt? Call your First Bank branch. We’ll walk you through what to do next.
Do you know the answers to these critical questions?
Scammers often gather personal details from public records, data breaches, or social media. Just because a caller knows your name or your bank details, that doesn’t make them legitimate — they may only need one more piece of sensitive information to lock you out of your account.
Not always. Instead of clicking a link, go directly to the company’s website or app. And if you do click a link, always double check the details — make sure the sender’s email address and the destination URL don’t contain misspellings and that they line up with the organization you think the email is from.
That “urgency” is meant to stop you from thinking clearly. When we feel pressured or like there’s an emergency, our emotions can hijack our logical thinking. Legitimate businesses will never have a problem with you hanging up and calling back later — if the caller tries to force you to stay on the line, it’s likely a scam.
Yes. If a friend, coworker, or vendor’s account is compromised, scammers may use their information to impersonate them. Always verify unexpected requests, even from familiar names, by reaching out to the person at a number you trust.
They can be. Scammers often ask for payment through an app, a wire transfers, or in cryptocurrency — those types of transactions are harder to stop or reverse. If someone insists on using one of these methods, it’s a serious red flag.
Fake invoices and unexpected changes in payment method or in payroll are common signs of fraud. Scammers may pose as vendors and ask you to update your account details or claim that you have an overdue invoice. Always confirm changes with a trusted contact.
The safest thing to do is always to stop what you’re doing and step away. Hang up the phone, close the email, don’t respond to the text message. Call your bank or stop by a local branch. A quick check can stop a major problem before it starts.

Safety starts with smarts

Dive into our expansive library of educational resources!

Image for tile. Lock It Up: Protect Your Login Info These days an increasing number of people are online creating accounts for shopping, streaming services, or to stay connected with other people. Of course, with all those accounts on various websites, who wants to create a different username and password every time? Well, it turns out the extra effort is worth it. Having different logins for your online shopping or subscription accounts can reduce your risk of fraud. Here’s why: if you use the same username and password across multiple sites and one of them is compromised, access to the other sites is automatically at risk. Fraudsters will then use the stolen credentials on those other sites to see if they can gain access and attempt various forms of fraud or other data mining activity. Please note: First Bank has several protective measures in place to ensure that your information is secure and that your account is safe from this type of fraud. But your other online accounts may not be so well guarded. Here are some tips to help you make each of your log-ins stronger and more secure: Use different login information. Not surprisingly, this is the best thing you can do to keep fraudsters out of your retail or subscription accounts. This means you will need to resist using your favorite username or password over and over again because it is the easiest to remember. Create strong/unique usernames and passwords. When using different usernames and passwords, use information that is not easily identifiable, but something you can remember. The more complex, the less likely it is to be guessed. One more tip: use numbers, capital letters, and special characters throughout your username or password, not just at the beginning or end. Enable two-factor/multi-factor authentication where available. By enabling this feature, a user is provided a second form of identification to verify a log in attempt. Think of it as a second layer of protection against potential attackers. This can be as simple as receiving a code via text or email, or clicking a link to confirm a log in from an unfamiliar device. Keep second factor information confidential. Never give out your second factor code to anyone – even if they say they are from a favorite 3 min read

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