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Digital Banking System Requirements

The following are the minimum system requirements for a user to access our digital banking experiences. Any browser or device software that does not appear below could result in poor customer experience.

General

For your security and convenience, digital banking has been optimized to work with the latest devices and operating systems. To utilize the services, you must have:

  • Valid email address and phone number.
  • Standard PC or Macintosh (at least 1-GHz processor and 1 GB of RAM)
  • Available browser updates applied for improved security that provides anti-virus and spyware protection.
  • Microsoft Windows 7/8/10 or Mac OS X.
  • Cable, Digital Subscriber Line (DSL), or Integrated Services for Digital Network (ISDN) Internet connection. Connection should have a minimum 1Mbps download speed. (Dial-up connections are not supported.)

Note: Microsoft stopped supporting Windows XP and XP-compatible Internet Explorer (IE) in April 2014, including security updates. XP users who do not upgrade their operating systems should replace IE with Google Chrome™ for an up-to-date, secure internet browser. Q2 will end support for Internet Explorer in April 2020. After this date users may be blocked from accessing online banking through IE11.

Note: Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications. Since Q2online is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.

Online Banking – Browsers

Recommended Versions

  • Google Chrome (Current and previous 2 versions)
  • Microsoft Edge (Current and previous version)
  • Safari (Current and previous 2 versions)
  • Mozilla Firefox (Current and previous 2 versions)

Mobile/Tablet Banking – Android OS

Recommended Versions

  • 13.x and later

Minimally Compatible Version (may look odd in some instances)

  • 12.x

Mobile/Tablet Banking – Apple iOS

Recommended Versions

  • iOS 16.x and later

Minimally Compatible Version (may look odd in some instances)

  • iOS 15.x

The following mobile operating systems are not compatible with First Bank’s Mobile Banking:

  • Windows Phone
  • Blackberry
  • Kindle Fire

Mobile/Tablet Banking – Apple WatchOS

Recommended Versions

  • 8.x and later

Mobile Deposit Requirements

A mobile device with a 5 megapixel (or greater) rear-facing camera is required to deposit checks using First Bank’s Mobile Banking.

Fingerprint Login/Touch ID Requirements

Fingerprint Login is currently only available for login authentication on eligible Android devices. This is a free feature, pending the following operating system, hardware, and release requirements:

  • Samsung Galaxy S7 or higher
  • Nexus 7 or newer
  • Google Pixel first generation or newer
  • End user registration with Fingerprint at the device level

Touch Authentication is currently only available for login authentication on eligible Apple iOS devices. This is a free feature, pending the following operating system, hardware, and release requirements:

  • iOS 11 or higher
  • iPhone 5S/6/6 Plus or newer
  • Latest generation iPad with Touch ID sensor
  • End user registration with Touch ID at the device level

Explore our digital tools

Smartphone showing First Bank card management screens. Manage Credit Card Control your card through First Bank digital banking. See Capabilities Woman checking smart phone. Zelle® Send money to friends, family and others you trust. Send Money First Bank mobile app running on a smart phone. Mobile App Access your accounts, pay bills and more – all from your phone. Get The Details Woman holding phone with mobile wallet screen in use Mobile Wallet Take your bank with you. Tap And Pay Laptop with graph MyMoney Your personal financial tool for budgeting, saving and more. How It Works Woman taking picture of check with phone Mobile Check Deposit Snap a picture, deposit a check. Here’s How Tablet showing First Bank bill pay screen. Bill Pay Schedule your payment and we’ll do the rest. Find Out More Male texting on an iPhone Text Banking Check balances, transfer money and get transaction histories via text. See Every Feature three iphones with firstbank on the screen External Transfers Move money without your checkbook. Start Now laptop sitting on a desk eStatements Go green and skip the printed statement. See Yours Smartphone with account alerts screen showing. Alerts Personalize your alerts and get them on your phone Get Started Laptop showing help center screen sitting on desktop next to pencil holder and notebook Help Center Here to make your life easier. Find Out More

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