Skip to main content
_FB_2018-Icons-finalized-cleaned-up_new_FB_2018-Icons-finalized-cleaned-up_newGroup 9
Back
Scroll to top

Digital Banking System Requirements

The following are the minimum system requirements for a user to access our digital banking experiences. Any browser or device software that does not appear below could result in poor customer experience.


General

For your security and convenience, digital banking has been optimized to work with the latest devices and operating systems. To utilize the services, you must have:

  • Valid email address and phone number.
  • Standard PC or Macintosh (at least 1-GHz processor and 1 GB of RAM)
  • Available browser updates applied for improved security that provides anti-virus and spyware protection.
  • Microsoft Windows 7/8/10 or Mac OS X.
  • Cable, Digital Subscriber Line (DSL), or Integrated Services for Digital Network (ISDN) Internet connection. Connection should have a minimum 1Mbps download speed. (Dial-up connections are not supported.)

Note: Microsoft stopped supporting Windows XP and XP-compatible Internet Explorer (IE) in April 2014, including security updates. XP users who do not upgrade their operating systems should replace IE with Google Chrome™ for an up-to-date, secure internet browser. Q2 will end support for Internet Explorer in April 2020. After this date users may be blocked from accessing online banking through IE11.

Note: Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications. Since Q2online is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.


Online Banking – Browsers

Recommended Versions

  • Google Chrome (Current and previous 2 versions)
  • Microsoft Edge (Current and previous version)
  • Safari (Current and previous 2 versions)
  • Mozilla Firefox (Current and previous 2 versions)

Mobile/Tablet Banking – Android OS

Recommended Version

  • 5.X and later

Mobile/Tablet Banking – Apple iOS

Recommended Versions

  • iOS 12.x, iOS 13.x

Minimally Compatible Version (may look odd in some instances)

  • iOS 11.x

The following mobile operating systems are not compatible with First Bank’s Mobile Banking:

  • Windows Phone
  • Blackberry
  • Kindle Fire

Mobile Deposit Requirements

A mobile device with a 5 megapixel (or greater) rear-facing camera is required to deposit checks using First Bank’s Mobile Banking.


Fingerprint Login/Touch ID Requirements

Fingerprint Login is currently only available for login authentication on eligible Android devices. This is a free feature, pending the following operating system, hardware, and release requirements:

  • Samsung Galaxy S7 or higher
  • Nexus 7 or newer
  • Google Pixel first generation or newer
  • End user registration with Fingerprint at the device level

Touch Authentication is currently only available for login authentication on eligible Apple iOS devices. This is a free feature, pending the following operating system, hardware, and release requirements:

  • iOS 11 or higher
  • iPhone 5S/6/6 Plus or newer
  • Latest generation iPad with Touch ID sensor
  • End user registration with Touch ID at the device level

Trending Topics

Banks With Hassle-Free Checking Accounts

If you’re like most people, you probably want a checking account with all the perks but none of the stress. First Bank has more than 100 locations throughout North Carolina and South Carolina that offer banks with...

First Bank Card

With a First Bank card, you can feel confident that you are obtaining a bank card that is secure, convenient, and incentivizing. Are you one of the 194 million people who already have a debit card? Get the most out of your...

Banks in Florence, SC

If you’re looking for banks in Florence, SC, there are plenty of options to choose from. You can count on First Bank for all your banking and financial needs. We have two convenient Florence branches located on West Evans...

Personal Finance Articles & Advice | First Bank

Looking for advice on how to better manage your finances? First Bank’s* collection of personal finance articles can help you with every aspect of managing your funds, from saving money to investing or buying a house....

Best Savings Account – North Carolina

Finding some of the best savings account in North Carolina may seem like a difficult task. After all, there are hundreds of North Carolina banks offering savings accounts. How do you go about determining which account is...

Balance Transfer Calculator

If your current credit card isn’t meeting all of your needs, consider switching to a First Bank credit card. First Bank now offers the option to transfer your balance from your current credit cards to a First Bank credit...

Commercial Financing

Finding the right commercial financing is easier said than done. If you’re starting a business or trying to grow, finding the right option can be a tough task. Learn more about different commercial financing options and...

Banks in High Point, NC

If you’re running a comparison between banks in High Point, NC, you can use First Bank as the standard. We’ve set the bar high and are proud to be the place that other banks in High Point, NC, strive to be. Our Bank’s High...

Best Savings Account Rates in Albemarle, NC

The Simple Dollar lists 100 Great Tips for Saving Money for Those Just Getting Started. At the top of the list? Finding the best savings account rates. In Albemarle, NC, First Bank has two locations with highly competitive...

Banks That Offer Personal Loans

There are hundreds of banks that offer personal loans, but sometimes choosing a bank that is the right fit you can be difficult. That’s where First Bank comes in. At First Bank, we want to make finding a personal loan as...