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Voiding Checks in Positive Pay
When you need to stop a check from being processed, you can void them through Positive Pay.
Step 1:
Log in to online banking.
When you enrolled in First Bank digital banking, you created a Login ID and Password. Enter that information in the corresponding screens and then click the “Log In” button. Next, you will be asked to enter your password, then click “Continue.”
Step 2:
Navigate to Commercial.
From the menu on the left, select “Commercial,” click on “Positive Pay” from the dropdown to go to the First Bank Positive Pay System.
Then click on “Transaction Processing” and select “Void a Check” from the menu on the left.
Step 3:
Enter check information.
Click the dropdown arrow in the Client ID box to choose the client from the dropdown menu.
Enter the check number and amount.
Click in the box next to Issued Date and select the date from the calendar.
Once all the check info has been entered, click “Find Matching Check.”
Step 4:
Verify and void the check.
Review the check details to verify it is the one you want to void.
If it is the right check, click “Void Check.”
Have questions or unsure where to start?
Contact your Treasury Services rep, or one of our support teams below, for help or to schedule personalized demos.