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Fraud Resource Center

Safety starts with smarts. We’re here to help you protect your accounts from fraud.

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Don’t fall for a wolf in sheep’s clothing!

Use these helpful resources to keep your money and your data safe.

Download our Fraud Spotter Checklist!

Fraud is everywhere, but we’re here to help you stay safe. Our Fraud Spotter Checklist is the perfect tool for helping you spot a scam.

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Red flags aren’t always obvious

Know how to spot signs of fraud so you can stop scammers in their tracks.

A phone with an unknown call and a woman typing on a laptop

Knowledge is your best fraud defense.

Use these resources to learn how to spot a scam.

Follow these simple fraud-fighting tips:

Rule 1
A First Bank employee will never call, email, or text you to ask for your password, PIN, one-time passcode, or secure access code.
Rule 2
Resist pressure to act immediately. Scammers create a false sense of urgency to keep you from thinking things through.
Rule 3
Caller ID can easily be faked to make it look like a phone call is coming from a legitimate source.
Rule 4
Think you fell for a fraud attempt? Call your First Bank branch. We’ll walk you through what to do next.
Do you know the answers to these critical questions?
Scammers often gather personal details from public records, data breaches, or social media. Just because a caller knows your name or your bank details, that doesn’t make them legitimate — they may only need one more piece of sensitive information to lock you out of your account.
Not always. Instead of clicking a link, go directly to the company’s website or app. And if you do click a link, always double check the details — make sure the sender’s email address and the destination URL don’t contain misspellings and that they line up with the organization you think the email is from.
That “urgency” is meant to stop you from thinking clearly. When we feel pressured or like there’s an emergency, our emotions can hijack our logical thinking. Legitimate businesses will never have a problem with you hanging up and calling back later — if the caller tries to force you to stay on the line, it’s likely a scam.
Yes. If a friend, coworker, or vendor’s account is compromised, scammers may use their information to impersonate them. Always verify unexpected requests, even from familiar names, by reaching out to the person at a number you trust.
They can be. Scammers often ask for payment through an app, a wire transfers, or in cryptocurrency — those types of transactions are harder to stop or reverse. If someone insists on using one of these methods, it’s a serious red flag.
Fake invoices and unexpected changes in payment method or in payroll are common signs of fraud. Scammers may pose as vendors and ask you to update your account details or claim that you have an overdue invoice. Always confirm changes with a trusted contact.
The safest thing to do is always to stop what you’re doing and step away. Hang up the phone, close the email, don’t respond to the text message. Call your bank or stop by a local branch. A quick check can stop a major problem before it starts.

Safety starts with smarts

Dive into our expansive library of educational resources!

Image for tile. Money Mule Scams: How Criminals Convert Fraud into Profit What is a Money Mule? Money mules are individuals who unknowingly or knowingly assist criminals in laundering money, often by transferring illegally sourced funds between accounts or across borders. The source of the money comes from fraudulent scams or other illegal activities like drug trafficking. Criminals use their mule’s identity and layer the illegal transactions in an attempt to hide the illegal funds from law enforcement. Once properly hidden, the criminals are able to access their funds and cash out on their illegal activity. Common Money Mule Scams There are a number of ways that criminals will try to hide their money from law enforcement. Money mules are a form of money laundering, where criminals attempt to make their illegally sourced funds seem legitimate. Here are a few common ways people can unknowingly fall victim to money mule scams. 1- Deceptive Job Offers Money mule scammers will act as employers offering high-paying, remote positions. Common job titles could be payment processor, financial coordinator, or international fund liaison. While these job opportunities seem legitimate, their primary function is to receive and transfer illegal funds. The criminal will wire a large sum of funds to the mule, then instruct them to keep a percentage and transfer the remainder of the money to a different account or purchase a certain amount of cryptocurrency. The criminal hides behind their mule’s identity and is able to more easily access their funds. 2 – Romance Scams This type of mule scam exploits a victim’s emotions and trust. Scammers will find their victims on social media sites, dating sites or other online chat channels. They will deceive their victims with made up personas often using stolen photos and fake details. Over time, the scammer will attempt to build an emotional connection by sending affectionate messages or personal stories. Once they feel they have earned the victim’s trust, they will fabricate a story requiring financial assistance. These are oftentimes medical emergencies or travel issues that need quick funding into an account. Once the scammer has convinced their victim to oblige, they will continue to exploit their trust to launder their illegal funds. 3 – Lottery, Prize, and Investment Scams If something seems too good to be true – it probably is. These scams typically start via an unsolicited message or phone call informing you that you’ve won a prize. They instruct their victims to take a number of steps before they can claim their prize, and that is where the danger lies. These steps could include gathering your personal details, wiring a “prize tax” or fraudulent fee, accepting a large sum of money, and/or transferring a portion of the winning funds to another account. Similarly, investment scammers typically promise their mule victims “return” for their illegal money transfers – sometimes in the form of cryptocurrency or percentages of the money they wire. What are the Consequences? Large overdraft balances are most often the first consequence to the money mule. Once the criminal has access to their mule’s account, they typically push a large lump sum out of the account. This amount oftentimes will exceed the typical balance in the mule’s account, leaving them with a substantial negative balance to dig out from. Acting as a money mule is illegal, whether the crime is knowing or unknowingly committed. The punishment for these crimes include imprisonment and federal charges. Additionally, your identity and personal information could be stolen from the criminals involved in the money mule scheme. Internet Crime Complaint Center (IC3): The IC3 is run by the FBI and accepts online internet crime complaints from the victim at www.ic3.gov How to Protect Yourself As with most methods of protecting yourself against fraud – remain cautious whenever someone requests your personal information or banking information. Only share those details with people or organizations that you trust. If you receive a job offer from an online business, do your due diligence to confirm they are a legitimate company. Additionally, a legitimate employer will not ask you to form a company or open a new bank account on their behalf. Always be cautious if anyone asks you to wire or transfer money on their behalf. Be weary if something seems too good to be true, like you’ve won an unsolicited prize or been chosen to participate in a giveaway. Scammers act on urgency. If someone is pressuring you to do something that you’re uncomfortable with, walk away. If you or someone you know is afraid they are involved in a money mule scheme, it’s not too late to stop.  Stop communicating with the person giving the directions. Tell your financial institution and consider changing accounts. Report suspicious communications or activity to law enforcement. The Internet Crime Complaint Center (IC3) is the Nation’s central hub for reporting cyber crime and run by the FBI.  Visit www.ic3.gov for resources and more information about how to file a report. Maintain receipts, contact information and communications (emails, text messages, voicemails) so that information can be passed to law enforcement, if needed.   5 min read
Mature woman at home looking at the bills and taxes and trying to calculate and pay them. Ways to protect yourself against check fraud Check fraud is on the rise. Here’s what you can do. These days fraud is everywhere, and fraudster methods are always evolving. A growing number of methods are targeting your checkbook. Did you know that checks are now one of the least secure forms of payment? Criminals are combining old-school methods of theft with readily available technology to steal checks, impersonate account holders, and sell to the black market. Arm yourself with the knowledge to protect your identity and checking account. How is check fraud committed? Lifting ink: Lifting ink from a check, or “check washing”, can be done using chemicals as readily available as nail polish remover. Criminals can remove your intended payee’s information and replace it with theirs while also increasing the dollar amount. They then deposit the fraudulent check into their account. Targeting mailboxes: Once mail is stolen from a residential mailbox or a USPS blue box, criminals sift in search of checks that can be washed and forged. The frequency of mail theft is directly correlated to the spike in check fraud. Selling check images on the dark web: There is a growing network of darknets and encrypted communication platforms that criminals use to sell check images. Criminals can use the personal information from your check and your banking information to commit identity theft scams.   Consider these check-writing alternatives and services. If you can, try to avoid placing checks in the mail. First Bank offers a number of alternative options for mailing checks like BillPay, Zelle, External Transfer services, and more. Bill Pay: This free service lets you avoid the hassle of writing checks or visiting multiple websites to stay on top of your payments. See how convenient it is to manage your payments from one place. External Transfers: For those who support their kids in college or if you’re constantly writing checks between your First Bank account and one at another bank, First Bank’s External Transfer option makes it quick and easy to securely transfer funds. If you own both accounts, learn how to set up a transfer here. Zelle®1 : In your First Bank mobile app, you have access to Zelle®, a fast, safe, and easy method to send money directly from your bank 4 min read

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