Digital Banking Help Center
You won’t believe how easy banking can be.
Frequently asked questions
- Log into Digital Banking.
- In the main menu, select Payments and Transfers.
- From the options below Payments and Transfers select Funds Transfer.
- On the Funds Transfer page, select the accounts you want to transfer From and To.
- Type in the amount you wish to send and select the transfer date. Add a memo if needed.
- Finally, click the Approve button.
- Log into Digital Banking.
- In the main menu, select Statements and Notices and then eStatement Sign Up.
- Follow the steps to enroll and accept the Terms and Conditions.
- For more information, see the eStatements page.
- Log into Digital Banking.
- In the main menu, click Branches/ATMs. A new page will open with the Branch Locator.
- You can also access the Branch Locator here.
You may transfer up to $5,000 per transaction or $25,000 per month*. There are no fees for transferring funds to or from your First Bank account.
*These limits are for illustrative purposes only. Your actual limit may vary based on your transaction history, overall banking relationship, and other factors determined by First Bank. Limits are subject to change without notice.
- Standard PC or Mac® with at least a 1‑GHz processor and 1 GB of RAM
- Available browser updates applied for improved security that provides anti‑virus and spyware protection
- Microsoft Windows 10 or Mac OS X 10.10
- An internet connection with a minimum of 1Mbps download speed
Online banking supports the following browsers:
- Microsoft Edge – Current and previous version
- Firefox – Current and previous 2 versions
- Google Chrome – Current and previous 2 versions
- Safari – Current and previous 2 versions for Mac
Note: Microsoft Internet Explorer will no longer be supported after October 6, 2020 and Microsoft Edge Legacy will no longer be supported after 12/31/2020.
- In addition to login credentials and device registration, touch authentication offers an extra layer of safekeeping using bio-metrics.
- By requiring you to provide something unique to you (i.e. your fingerprint) you will go through all three factors of a true multi-factor authentication: knowledge, possession, and physical attribute.
- Once you have enrolled and authenticated your fingerprint, logging in is quick and easy.
- Enroll in Digital Banking, then be sure to download the First Bank mobile app.
- To use Mobile Check Deposit, open the mobile app and sign in.
- Tap the Menu button in the upper left corner, tap Mobile Deposit, and then tap Mobile Deposit Enrollment.
- Accept the Terms and Conditions and restart your app.
- After restarting the app, tap the Deposit Check option under Mobile Deposit to start your deposit.
- At the next screen, select the account to which you’d like the funds deposited, enter the check number and the dollar amount. Then tap Capture Image.
- Once your phone’s camera is activated, you will need to take a photo of the front and back of the check. Be sure you have endorsed the check with the signature of all payees and included the designation “For Mobile Deposit Only.” Your screen will show you which side to capture, and the helpful brackets provide size guidelines.
- After you have taken photos of the front and back of the check, you will be asked to confirm the images. If everything looks good, tap Submit Deposit to finish the transaction.
- For more information, visit the Mobile Check Deposit page.
Two things will happen when you deposit a check successfully. First, you will see a screen pop up that says Deposit Received after you submit the check in our app. Next, you will receive a confirmation email that the mobile check deposit was received.
To verify your check was received, you can navigate to the Menu in your mobile app and select Services > Activity Center and click the Deposited Checks tab to confirm your deposit transaction is listed.
Deposit as many checks as you like! There are no limits for the number of deposits you can make per day. However you cannot exceed the per item or monthly deposit amount limits listed below.
Personal Account
- Per Item Limit* – $5,000
- Daily Limit* – $10,000
- Monthly Limit* – $10,000
Business Account
- Per Item Limit* – $5,000
- Daily Limit* – $10,000
- Monthly Limit* – $10,000
*Limits are per any 25 consecutive business days. These limits are for illustrative purposes only. Your actual limit may vary based on your account type, transaction history, overall banking relationship, and other factors determined by First Bank. Limits are subject to change without notice.
Funds deposited using Mobile Check Deposit will generally be made available the next business day after the day of deposit. However, availability of funds deposited may be delayed for a longer period under certain circumstances. Deposits received and accepted by 6:00 PM ET on a business day we are open are considered to be received that day. Deposits received after 6:00 PM ET will be received on the next business day.
Deposits are subject to verification and will not be available for immediate withdrawal. Deposits made using Mobile Check Deposit are not subject to the funds availability requirements of Regulation CC.
The following check types can be submitted using Mobile Check Deposit:
- Personal checks payable to you
- Business checks payable to you
- Checks drawn from a United States bank
The following check types should not be submitted using Mobile Check Deposit:
- Traveler’s checks
- Savings bonds
- Money orders
- Federal government checks
- Foreign checks
- Checks payable to any person or entity other than you
For a full list of eligible and ineligible items, please review Section 5 in our Mobile Check Deposit Terms & Conditions.
- The payee’s signature, and
- The words “For Mobile Deposit Only”
PLEASE NOTE: If the back of the check is not properly endorsed, First Bank reserves the right to reject the check for deposit.
- Save time. With bill pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. Also, smart features such as recurring payments allow you to automate regular bill payments.
- Save money. Paying bills online saves on postage, envelopes, late fees and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.
- Stay organized. Your payment history is stored in your online account, so you won’t have to sort through paper receipts or visit multiple websites to access past transactions.
- Gain peace of mind. Electronically paying bills means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automate recurring payments.
- Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That’s good news for you and the environment.
*Savings are approximate and based upon the average annual cost of stamps, envelopes, and checks required for paying 10 bills per month.
- Log in to First Bank’s online banking.
- Click the Add a Payee (+Payee) button on your dashboard.
- Enter the requested information. Typically this information can be found on your latest bill or statement.
- Find your payee on the payments dashboard.
- Enter the payment amount and date, then submit.
Bill pay supports the following browsers:
- Microsoft Edge – Current version
- Firefox – Current and previous 2 versions
- Google Chrome – Current and previous 2 versions
- Safari – Current and previous 2 versions for Mac
Note: Microsoft Internet Explorer will no longer be supported after October 6, 2020 and Microsoft Edge Legacy will no longer be supported after 12/31/2020.
- While in the Safari browser, click Safari in the top-left corner of the window.
- Select Preferences dropdown menu.
- Select Privacy in the Preferences window.
- Next to Website Tracking, uncheck the Prevent cross-site tracking box. For Cookies and Website Data be sure the box is not checked for Block All Cookies.
- Close the browser (Command + Q) and reopen. Log in to online banking again and relaunch bill pay.
- While in the Safari browser, click Safari in the top-left corner of the window.
- Select Preferences dropdown menu.
- Select Privacy in the Preferences window.
- Under Cookies and Website Data check the Always Allow check box.
- Close the browser (Command + Q) and reopen. Log into online banking again and relaunch bill pay.
If you are receiving eBill summaries from your payee and full bill statements become available, you will see a button that reads Setup eBill.
If full eBill details are not available for your payee, you will receive a summary eBill statement that includes balance due, due date and minimum payment amount.
- To schedule an alert, go to My Account in bill pay, then click View Alerts in the Notifications section.
- To add a reminder from the payment page, click the payee name and click Add Reminder to have notifications sent to your phone or email when a payment is due.
You may add or remove challenge phrases at any time by going to My Account in bill pay and updating the Security Information section.
- Log into Digital Banking.
- In the main menu, click Services and then click Alerts in the drop-down menu.
- On the Alerts page, click the
New Alert button in the top-right corner. - Select the type of alert you would like to set up. Options include Date Alert, Account Alert, History Alert, and Transaction Alert
- Once you select your alert, you will be taken to the New Alert page where you will set up the transaction parameters.
- For example, if you select a Transaction Alert, you will need to select the transaction type, status, delivery method, and frequency.
- For more information, see the Alerts page.
- Log in to Digital Banking.
- In the main menu, click Services and then Security Preferences.
- On the Security Preferences page click Secure Delivery.
- Next, verify that the Text or Phone contact information is up-to-date.
- Add a new number by clicking either New Phone Number or New Text Number, keying the number, then clicking Save.
- If you need to edit an existing number, click Edit or the pencil icon, key the number, then click Save.
- You can delete old numbers by clicking Delete or the trashcan icon beside of that number.
- Log in to Digital Banking.
- In the main menu, click Services and then Update My Online Info.
- On the Update My Online Info page verify that your email address is up-to-date.
- If your email address has changed, key the new email address in the field at the top of the page, then click Save.