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Digital Banking Help Center

You won’t believe how easy banking can be.


Download the mobile app today.

Frequently asked questions

General Digital Banking Questions
Getting started with Digital Banking has never been easier. Enroll here.
  1. Log into Digital Banking.
  2. In the main menu, select Payments and Transfers.
  3. From the options below Payments and Transfers select Funds Transfer.
  4. On the Funds Transfer page, select the accounts you want to transfer From and To.
  5. Type in the amount you wish to send and select the transfer date. Add a memo if needed.
  6. Finally, click the Approve button.
  1. Log into Digital Banking.
  2. In the main menu, select Statements and Notices and then eStatement Sign Up.
  3. Follow the steps to enroll and accept the Terms and Conditions.
  4. For more information, see the eStatements page.
  1. Log into Digital Banking.
  2. In the main menu, click Branches/ATMs. A new page will open with the Branch Locator.
  3. You can also access the Branch Locator here.
Currently, you cannot view eStatements using our Tablet app. The ideal experience for viewing and printing your statements is on a desktop or laptop computer.
For internal transfers (including payment to internal loans), the cut-off time is 8 PM. For external transfers, the cut-off time is 5 PM.
You may transfer up to $5,000 per transaction or $25,000 per month. There are no fees for transferring funds to or from your First Bank account.
Online Banking System Requirements
The computer you use must meet the following minimum requirements:
  • Standard PC or Mac® with at least a 1‑GHz processor and 1 GB of RAM
  • Available browser updates applied for improved security that provides anti‑virus and spyware protection
  • Microsoft Windows 7/8/10 or Mac OS X
Online banking supports the following browsers:
  • Microsoft Edge – all versions
  • Firefox – version 46 and above
  • Google Chrome – version 52 to 62
  • Safari – version 9 and above for Mac

Mobile Banking Questions
You can find our app at LocalFirstBank.com/digital-banking/mobile-app/ and download it for your Apple or Android device.
You must first be enrolled in online banking to start using mobile banking. You will receive a user ID and password through this enrollment that you will use to log in on our smartphone app as well. Enrollment is easy, visit LocalFirstBank.com/Enroll to start the process or select the Enroll Now button from within the app.
Yes, you may use Touch ID using our app. Get started with these helpful guides:
First, enable touch authentication on your mobile device (Touch ID on Apple devices and Fingerprint Login on Android devices). Once enabled, you can setup this feature by opening our app, tapping Touch ID or Fingerprint below the Login button, and then following the prompts.
Enhanced Security
  • In addition to login credentials and device registration, touch authentication offers an extra layer of safekeeping using bio-metrics.
Uses a Physical Attribute
  • By requiring you to provide something unique to you (i.e. your fingerprint) you will go through all three factors of a true multi-factor authentication: knowledge, possession, and physical attribute.
Convenience
  • Once you have enrolled and authenticated your fingerprint, logging in is quick and easy.
No. We currently do not support these devices.
Mobile Check Deposit Questions
  1. Enroll in Digital Banking, then be sure to download the First Bank mobile app.
  2. To use Mobile Check Deposit, open the mobile app and sign in.
  3. Tap the Menu button in the upper left corner, tap Mobile Deposit, and then tap Mobile Deposit Enrollment.
  4. Accept the Terms and Conditions and restart your app.
  5. After restarting the app, tap the Deposit Check option under Mobile Deposit to start your deposit.
  6. At the next screen, select the account to which you’d like the funds deposited, enter the check number and the dollar amount. Then tap Capture Image.
  7. Once your phone’s camera is activated, you will need to take a photo of the front and back of the check. Be sure you have endorsed the check with the signature of all payees and included the designation “For Mobile Deposit Only.” Your screen will show you which side to capture, and the helpful brackets provide size guidelines.
  8. After you have taken photos of the front and back of the check, you will be asked to confirm the images. If everything looks good, tap Submit Deposit to finish the transaction.
  9. For more information, visit the Mobile Check Deposit page.
Depositing a check on your phone or tablet is just as secure as handing it to your local teller. Check images are not stored on your device and encryption masks your sensitive information. Like all approved funds deposited into your First Bank account, deposits are insured up to the applicable FDIC limit and our security process monitors incoming checks to ensure no fraud is taking place and our customers are protected.
  • Personal accounts: there is no charge to use mobile check deposit.
  • Business accounts: the first 5 checks deposited per statement cycle are free, then there is a $0.75 fee for each additional transaction.

Please note for all accounts: your mobile carrier’s standard data usage rates apply.

Absolutely! Just like your smartphone, we have an app for your tablet that lets you snap pictures of your checks and deposit them.
Two things will happen when you deposit a check successfully. First, you will see a screen pop up that says Deposit Successful after you submit the check in our app. Next, you will receive a confirmation email that the mobile check deposit was received.
Like the “Deposit Successful” email confirmation, you will receive a second email confirming the check was Approved or Denied. Customers can expect this email by the end of the day of deposit (if a business day).

Deposit as many checks as you like! There are no limits for the number of deposits you can make per day. However you cannot exceed the per item or monthly deposit amount limits listed below.


Personal Account
  • Per Item Limit – $5,000
  • Monthly Limit* – $10,000

Business Account
  • Per Item Limit – $5,000
  • Monthly Limit* – $10,000

*Limits are per any 25 consecutive business days. These limits are for illustrative purposes only. Your actual limit may vary based on your account type, transaction history, overall banking relationship, and other factors determined by First Bank. Limits are subject to change without notice.

Funds deposited using Mobile Check Deposit will generally be made available the next business day after the day of deposit. However, availability of funds deposited may be delayed for a longer period under certain circumstances. Deposits received and accepted by 6:00 PM ET on a business day we are open are considered to be received that day. Deposits received after 6:00 PM ET will be received on the next business day.

Deposits are subject to verification and will not be available for immediate withdrawal. Deposits made using Mobile Check Deposit are not subject to the funds availability requirements of Regulation CC.

The following check types can be submitted using Mobile Check Deposit:

  • Personal checks payable to you
  • Business checks payable to you
  • Checks drawn from a United States bank

The following check types should not be submitted using Mobile Check Deposit:

  • Traveler’s checks
  • Savings bonds
  • Money orders
  • Federal government checks
  • Foreign checks
  • Checks payable to any person or entity other than you

For a full list of eligible and ineligible items, please review Section 5 in our Mobile Check Deposit Terms & Conditions.

The back of each check should include:

  1. The payee’s signature, and
  2. The words “For Mobile Deposit Only”

PLEASE NOTE: If the back of the check is not properly endorsed, First Bank reserves the right to reject the check for deposit.

Securely store the check for 30 days after transmission to us. In the event of deposit dispute, we may require presentation of the original check(s) within 2 business days. After 30 days, please mark the check as “VOID” and shred the check and dispose of the check accordingly.
Bill Pay Basics
First Bank’s bill pay service allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and from which account you want the payment to come. It’s safe, secure and easy to use.
You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.
Here’s a quick list of the many ways you can benefit from using First Bank’s bill pay.
  • Save time. With bill pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. Also, smart features such as recurring payments allow you to automate regular bill payments.
  • Save money. Paying bills online saves on postage, envelopes, late fees and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.
  • Stay organized. Your payment history is stored in your online account, so you won’t have to sort through paper receipts or visit multiple websites to access past transactions.
  • Gain peace of mind. Electronically paying bills means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automate recurring payments.
  • Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That’s good news for you and the environment.

*Savings are approximate and based upon the average annual cost of stamps, envelopes, and checks required for paying 10 bills per month.

Getting Started with Bill Pay
It’s easy to enroll in bill pay. Just log in to First Bank’s online banking, go to Payments and Transfers, and click Bill Pay to access the short enrollment form.
The first step is to add a payee (the person or company you wish to pay). Here’s how easy it is:
  1. Log in to First Bank’s online banking.
  2. Click the Add a Payee (+Payee) button on your dashboard.
  3. Enter the requested information. Typically this information can be found on your latest bill or statement.
Once you add your payee, you can start making payments in seconds.
  1. Find your payee on the payments dashboard.
  2. Enter the payment amount and date, then submit.
Supported Browsers & Settings
Bill pay supports the following browsers:
  • Microsoft Edge – all versions
  • Firefox – version 31 and above
  • Google Chrome – version 42 and above
  • Safari – version 9 and above for Mac
First, make sure your browser is up-to-date and meets the Bill Pay system requirements. If you’re still having problems, we suggest following the steps below.
For newer versions of Safari:
  • While in the Safari browser, click Safari in the top-left corner of the window.
  • Select Preferences dropdown menu.
  • Select Privacy in the Preferences window.
  • Next to Website Tracking, uncheck the Prevent cross-site tracking box. For Cookies and Website Data be sure the box is not checked for Block All Cookies.
  • Close the browser (Command + Q) and reopen. Log in to online banking again and relaunch bill pay.

For older versions of Safari:
    • While in the Safari browser, click Safari in the top-left corner of the window.
    • Select Preferences dropdown menu.
    • Select Privacy in the Preferences window.
    • Under Cookies and Website Data check the Always Allow check box.
    • Close the browser (Command + Q) and reopen. Log into online banking again and relaunch bill pay.

    If you continue to experience issues, please call us at 855-874-7564 for further assistance.
    How Bill Pay Works
    Bill pay payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via a secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.
    Paying bills online is one of the safest ways to pay your bills. Bill pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.
    Generally, your payment is received within 2 to 7 days, depending on whether it is sent electronically or via paper check.
    Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.
    eBill
    eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from First Bank’s online bill pay.
    eBills are delivered directly to your bill pay. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers, and credit card companies.
    You may continue to receive paper statements for the next 2 or 3 billing cycles. Contact your payee for more details on their paper statement policy.
    If a payee offers eBill, there will be a Setup eBill link next to their listing on your bill pay dashboard.
    If you are receiving eBill summaries from your payee and full bill statements become available, you will see a button that reads Setup eBill.
    With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won’t have to keep track of paper bills. Also, you can view past bill statements at a glance.
    If available for your payee, your full bill statement will be delivered to your account. That means you can view all statement information, including transactions, payment history, credits, and more.
    If full eBill details are not available for your payee, you will receive a summary eBill statement that includes balance due, due date and minimum payment amount.
    To pay an eBill, choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.
    You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.
    Pay From Accounts
    Yes, you can add as many pay from accounts as you like. Go to My Account in bill pay and click Add Account in the pay from account section.
    No, these are unfortunately not eligible accounts for bill pay.
    Yes, you can edit any of your pay from accounts. Go to My Account in bill pay, click View Account, then click Edit next to the pay from account.
    Absolutely, and we encourage you to do so if you use multiple pay from accounts. Go to My Account in bill pay, click View Account, then click Edit next to the pay from account.
    Miscellaneous
    Creating an alert or reminder in bill pay is quick and easy.
    • To schedule an alert, go to My Account in bill pay, then click View Alerts in the Notifications section.
    • To add a reminder from the payment page, click the payee name and click Add Reminder to have notifications sent to your phone or email when a payment is due.
    Yes, you can edit or cancel a bill payment as long as it is in a Scheduled status in the Pending Payments section.
    Challenge Phrases are questions and responses known only by you that act as another layer of security when you do things like add a new payee. The first time you access First Bank’s bill pay, you will be prompted to create a minimum of 4 challenge phrases.
    You may add or remove challenge phrases at any time by going to My Account in bill pay and updating the Security Information section.
    Categories allow you to group your payees for customized listings, whether you’re scheduling payments, viewing pending transactions, or researching your transaction history. You can manage your categories by going to My Account in bill pay and assign a payee to a category when adding or editing them.
    The payment calendar is a monthly snapshot of your pending and processed transactions. You can access pending payments or payment history by clicking the transaction totals displayed on any given day.
    Security Features
    1. Log into Digital Banking.
    2. In the main menu, click Services and then click Alerts in the drop-down menu.
    3. On the Alerts page, click the New Alert button in the top-right corner.
    4. Select the type of alert you would like to set up. Options include Date Alert, Account Alert, History Alert, and Transaction Alert
    5. Once you select your alert, you will be taken to the New Alert page where you will set up the transaction parameters.
    6. For example, if you select a Transaction Alert, you will need to select the transaction type, status, delivery method, and frequency.
    7. For more information, see the Alerts page.
    • Log in to Digital Banking.
    • In the main menu, click Services and then Security Preferences.
    • On the Security Preferences page click Secure Delivery.
    • Next, verify that the Text or Phone contact information is up-to-date.
    • Add a new number by clicking either New Phone Number or New Text Number, keying the number, then clicking Save.
    • If you need to edit an existing number, click Edit or the pencil icon, key the number, then click Save.
    • You can delete old numbers by clicking Delete or the trashcan icon beside of that number.
    • Log in to Digital Banking.
    • In the main menu, click Services and then Update My Online Info.
    • On the Update My Online Info page verify that your email address is up-to-date.
    • If your email address has changed, key the new email address in the field at the top of the page, then click Save.
    MyMoney Questions
    MyMoney is First Bank’s new personal financial management tool. This service allows your to budget and manage your finances by aggregating all of your accounts across multiple financial institutions so you can see balances and transactions all in one place, on any device. It’s safe, secure, and as convenient as it gets!
    No, linked account information is display‑only.
    Not all types of online banking accounts are compatible. For example, you can only link accounts from domestic, US‑based financial institutions. If a specific financial institution does not appear during a search, it may not be currently accessible through our aggregation services. Financial institutions can be added so be sure to check back in the future.
    Swipe left on the account or click the two vertical bars on the account tile to reveal the Quick Actions. Click Update Login. When the Link Account window appears, make your changes and click Save.
    You cannot change the names of or delete the default categories or subcategories. You can add your own subcategories and then rename or delete them as you choose.
    Yes, for internally‑held accounts (not linked accounts), you can export transactions. The exported data will include category information if the selected format supports it.
    Yes, using the printing capabilities built into your Internet browser to print MyMoney charts and graphs.
    Yes, as long as at least one other aggregated account for that financial institution is visible. If you hide all accounts for a given aggregated financial institution, they will all be deleted from your profile completely and MyMoney will no longer receive transaction data for those accounts.
    A Last Updated date appears on each linked account tile. If MyMoney determines the credentials are invalid, a warning icon will appear along with the length of time since the last successful update. If you click through to Account Details for the account, the system will prompt you to update the credentials for that account.

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